WiFi Incident Process Engineer

Job Description We are seeking a proactive problem solver to join our team as a Wireless Incident Process Engineer with a strong foundation in network engineering to support WiFi Operations. This engineer will possess 5-10 years experience in a technical engineering/operating role support of end-to-end carrier-grade WiFi networks. Hands-on experience with modern WiFi network elements including Wireless Access Gateway (WAG), Authentication, Authorization, and Accounting (AAA) function, WiFi controllers, firewalls, switches, routers, and access points. A person with a positive, high energy, and competitive mindset who is ready to demonstrate high quality, high efficiency network delivery of optimized change management process. Job Responsibilities: u2022Review new network delivery plans for hardware, software, and firmware planned for implementation into the carrier-grade WiFi network. u2022 Write and/or review MOPs to ensure smooth network release process. u2022 Provide feedback to network engineering and planning teams to improve handover and implementation. u2022 Define intake requirements and templates for each department vertical submitting to Release Mgmt u2022 Define process for reject and correct scenarios related to Release Mgmt Intake u2022 Assist in prioritizing network release planning to ensure adequate time and resources. This position is a contract to extension/hire opportunity paying between $52-$58/hr. This position will be hybrid 4 days a week onsite in Englewood, CO. Insurance benefits and a 401k is offered during the contract period through Insight Global. If you are interested, please apply today We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 5u201310 years of experience in network engineering, Wi-Fi Operations, NOC or related environments u2022 Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience. u2022 Proficient data wireless networking knowledge (OSI Model, TCP/IP, etc.). u2022 Proficient knowledge of related wireless industry specifications and standards IEEE, ANSI, 802.11 variants, Bridging, Switching, Routing, Ethernet and Transport technologies and protocols. u2022 Proficient knowledge of basic wireless network devices and basic wireless network appliances. u2022 Proficient knowledge of WiFi network architecture, protocols and network topology, data center architectures, and cloud-based architectures u2022 Competitive mindset u2014 motivated to solve hard problems and deliver results u2022 Handsu2011on, u201cjump in and do the worku201d mentality u2022 Carrier/ISP or largeu2011scale Wiu2011Fi environment experience. u2022 Operational familiarty with Python, Linux and Ansible u2022 Observability tools experience: Grafana, Splunk, Netscout u2022 Experience establishing or maintaining sourceu2011ofu2011truth systems (Confluence, CMDB, Git). u2022 Experience working with VMWare, Red Hat OpenShift, and other data center platforms. u2022 Experience with Kubernetes. u2022 Working knowledge of Linux u2022 Experience with Nokia, Cisco, Ericsson, and Ruckus carrier grade WiFi APs, controllers, and core network elements. u2022 Experience building and deploying new VM-based environments within an existing data center. u2022 Cisco Certified Wireless network Professional (CCNP) u2022 Wireless industry and vendor specific training (Cisco, Ariss, Ruckus, etc.)

Created: 2026-05-02