IT Support Specialist

Job Description Insight Global is seeking a Technical Support Specialist to maintain and support various applications for a client of ours in Jeffersonville, IN, to provide the programs necessary to meet user and client needs. You will be responsible for handling user requests and problems as reported via the remote Help Desk Team, maintaining the integrity and security of the applications, and providing excellent customer service to internal customers. Provides primary hardware installation, setup, and testing of all desktop and laptop systems including board meeting network configuration. Major Responsibilities u2022u2003Help Desk support. u2022u2003Tracking of help desk tickets utilizing the Information Systemu2019s tracking software. u2022u2003Respond to security issues and virus and other malware notifications and attacks. u2022u2003Printer and print server management u2022u2003Document all application and infrastructure changes to change management system. u2022u2003Basic Windows active directory management and support for users and computers u2022u2003Provide primary desktop hardware support, installation, and maintenance. u2022u2003 Provide support of all company managed mobile devices. Work Environment The job is performed indoors in a traditional office setting. Position will be onsite M-F 8am-5pm for 1st Three Months; hybrid schedule after Compensation: up to $20/hr (possible flex., based on experience) + Health/Dental/Vision/401k benefits (Day-One) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20031+ yrs. of IT Customer Service/Help Desk experience u2022 A+ or Net+ Certifications strongly preferred u2022u2003Must possess excellent written/verbal communication skills and can work with employees at all technical and professional levels. u2022u2003Must be willing to seek out additional training when the technical environment requires additional skills and provide basic hardware and software training to users when required. u2022u2003Proficient in Microsoft Office Suite products (Excel, Word, Outlook, PowerPoint, Access, Visio) u2022u2003Willing and able to assist higher level technicians install, test, implement, administer, or maintain systems, applications, equipment and plans. u2022u2003Ability to effectively communicate technical information verbally and in writing, using language that is appropriate to the complexity of the topic and to the understanding of the audience. u2022u2003Ability to work as part of a team to complete agency wide initiatives, using strong interpersonal skills. u2022u2003Ability to work independently to troubleshoot and resolve general help desk issues, with enthusiastic self-motivation. u2022u2003Ability to multi-task and remain organized. u2022Network-Managed AntiVirus Systems u2022Solid working knowledge of Microsoft Office 365 (Administration) u2022Previous customer service training u2022Imaging (cloning) software u2022Basic working knowledge of network-managed antivirus systems u2022Basic working knowledge of unified endpoint management solutions u2022Basic working knowledge of cloud-delivered security administration u2022Basic working knowledge of data backup management u2022Basic working knowledge of operating system imaging (cloning) software u2022Previous customer service training

Created: 2026-03-25