Medical Secretary

Description Are you a customer-oriented professional with strong technology skills seeking a dynamic role in a clinical setting? We are seeking a Clinical Secretary to join our healthcare team, where you will play a key role in supporting daily patient and provider operations. This is an excellent opportunity for candidates with healthcare administrative experience, a knack for multitasking, and a passion for delivering excellent service. Key Responsibilities: + Serve as the first point of contact for patients, providing warm, professional, and responsive customer service. + Schedule appointments and manage patient information using EPIC or similar EMR systems. + Answer and triage phone calls, using effective listening and professional telephone etiquette. + Accurately process and direct inquiries from patients, providers, and staff. + Coordinate administrative tasks, ensuring timeliness and accuracy in a fast-paced environment. + Uphold confidentiality and follow clinic protocols at all times. Required Skills and Abilities: + Demonstrated ability to deliver exceptional customer service, with strong verbal and interpersonal communication. + Excellent organizational skills; able to prioritize and manage multiple tasks efficiently. + Proficiency with EPIC or similar Electronic Medical Record (EMR) systems in scheduling and information management. + Strong communication, effective listening, and sound judgment skills. + Ability to work independently, apply critical thinking, and resolve issues proactively. Preferred Skills and Abilities: + Knowledge of medical terminology and previous experience in a medical office or high-volume call center. + Spanish-speaking (bilingual) skills are an advantage. + Familiarity with Microsoft Excel and experience with multi-line telephone systems. + Experience in specialty clinical environments such as oncology, cardiology, or dermatology, with exposure to specialized EPIC modules. + Demonstrated flexibility and ability to adapt to changing work demands. Top Must-Have Skills: + Exceptional customer service. + EPIC or prior EMR experience (strongly preferred). + Effective communication skillsu2014call center or customer service representative experience valued. + Spanish bilingual skills are a plus but not required. Personality Fit: + Independent worker who takes initiative. + Tech-savvy and eager to learn new tools. + Flexible and adaptable, able to thrive in fast-changing clinical environments. Requirements u2022 At least 3 years of experience as a Medical Secretary or in a similar role. u2022 Proficiency in electronic medical record systems such as MEDENT, Epic EMR, or similar platforms. u2022 Strong communication skills, including the ability to interact professionally with diverse populations. u2022 Knowledge of basic medical terminology and office procedures. u2022 Experience in medical billing and scheduling processes. u2022 Spanish language proficiency is preferred but not required. u2022 Ability to multitask and prioritize effectively in fast-paced environments. u2022 Familiarity with Microsoft Excel and other basic office software tools. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-03-25