Library Service Specialist (Kashmere Gardens)

Library Service Specialist (Kashmere Gardens) Print ( Apply ufeff Library Service Specialist (Kashmere Gardens) Salary $19.37 - $21.44 Hourly Location Houston, Texas Job Type Full Time Job Number 38417 Department Houston Public Library Division HPL - CUSTOMER EXPERIENCE ADMINISTRATION Opening Date 03/23/2026 Closing Date 3/30/2026 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW PIN: 38417 APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED DIVISION / SECTION: Customer Experience / Kashmere Gardens Workday & Hours: Monday-Sunday 8:00am-8:00pm (varies) Subject to Change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Houston Public Library (HPL) is seeking a team-oriented person with a passion for customer service to work as a Library Service Specialist u2013 Kashmere Gardens Neighborhood Library. Successful candidates will provide exceptional customer service for all ages, enjoy working with technology, communicate effectively, and enjoy interacting with people of all ages from diverse backgrounds? Library Service Specialist will: + Interact with customers at the customer service desk and via the phone to find basic information and library materials. + Facilitate the use of the public computers and laptops and troubleshoot technology-related issues. + Provide information regarding library services, programs, policies, and procedures. + Retrieve library materials for customers and shelve returned library + Provide programming in the library for all ages including book clubs, senior programming, English classes, citizenship computer classes, business resources, job searching, and after school programs. + Facilitate the use of the library technology, introducing new technologies to library customers, and troubleshooting technology-related issues. + Work with local community groups, other libraries, and city departments. + May serve as the Assistant Manager or as the person in charge in the absence of the manager, especially during night and weekend shifts. + Position requires one evening per week and a weekend rotation (Saturday and Sunday). WORKING CONDITIONS The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on patterned response space within low tolerance demands with no real speed requirements. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree. EXPERIENCE REQUIREMENTS No experience is required. SUBSTITUTIONS: Associateu2019s degree and (2) two years of professional/paraprofessional experience in library, information services, or education may be substituted for the education requirement. OR (4) Four years professional/paraprofessional experience in library, information services, or education may be substituted for the education requirement. Related professional/paraprofessional experience may be substituted for the education requirement on a year-to-year basis. PREFERENCES + Proficient computer skills and working knowledge of Microsoft Office. + Experience working with people of diverse backgrounds. + Ability to communicate effectively orally and in writing. + Experience working with children and families. + Strong interpersonal skills and the ability to collaborate with others. + Experience working in a public library setting. + Valid drivers license. + To better serve our diverse communities, fluency in a foreign language is highly preferred. GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED The selection process will involve application review and/or Interview. The department may administer skills assessment test. SAFETY IMPACT POSITION - YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE - 13 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting or call 832-393-0473). If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 13 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + YES + NO 02 Are you a current Houston Public Library employee or have you ever worked for the Houston Public Liibrary? + YES + NO 03 Please indicate your level of education and verifiable related work experience. + High School Diploma/GED and less than (4) four years of verifiable experience in library, information services, or education. + High School Diploma/GED AND at least (4) four years of verifiable experience in library, information services, or education. + Associate degree AND at least (2) two years of verifiable experience in library, information services, or education. + Bachelor's degree or higher. + None of the above apply to me. 04 What kind of customer service experience do you have? (Check all that apply) + Library experience. + School or day care experience. + Retail experience. + Restaurant experience. + No Customer Experience. 05 What library programming skills do you possess? + Teaching technology skills including Microsoft Office Products (Word, Excel, PowerPoint). + Working with seniors. + Book clubs. + Assisting with job seeking. + Business Resources. + None of the above. 06 Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions? + Very Comfortable (I remain calm and enforce rules consistently without needing the manager, and feel empowered to call police when necessary) + Comfortable (I get the person in charge to assist with more difficult situations + Very Uncomfortable (I donu2019t feel comfortable in high-stress situations and need supervisory backup often) 07 Please briefly describe your experience working with teaching technology skills or providing programs for adults. (If you do not have experience, please put N/A). 08 Are you willing to work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. + YES + NO 09 Please describe your experience working in a customer service setting. Please include specific details about your role working with customers. (If you have none, please put N/A). Required Question

Created: 2026-03-25