Service Dispatcher

Service Dispatcher Be the First Point of Contact for a Leading HVAC Manufacturer PDS Tech Commercial is partnering with a trusted leader in the HVAC Manufacturing Industry to hire a Service Dispatcher who plays a vital role in keeping customers, technicians, and operations connected. If you thrive in a fast-paced environment, enjoy helping customers, and take pride in staying organized, this role offers the opportunity to make a meaningful impact every day. Role Summary The Service Dispatcher serves as the central communication hub between customers and service teams. By managing incoming service requests, creating accurate dispatch tickets, and maintaining organized records, this role ensures timely service delivery and a positive customer experience. The dispatcheru2019s work directly supports efficient field operations and customer satisfaction. Day-to-Day Responsibilities + Answer incoming customer calls and professionally gather service request details + Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated + Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements + Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule + Proactively distribute work orders for jobs daily + Adhere to scheduling guidelines and work order priority to manage schedule + Assist with the management and recording of non-productive technician time + Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs + Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general + Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed Required Qualifications + High school diploma or equivalent + Strong verbal communication and customer service skills + Ability to manage multiple tasks in a fast-paced environment + Basic computer skills and comfort working with office systems and documentation + Strong attention to detail and organizational skills Preferred Qualifications + Previous experience in dispatching, customer service, or call center environments + Familiarity with HVAC, manufacturing, or service-based industries + Experience maintaining customer records, billing files, or service documentation Apply Today If you enjoy being the go-to person who keeps operations running smoothly and customers informed, we encourage you to apply. Join PDS Tech Commercial and support a leading HVAC manufacturer by delivering exceptional service coordination and customer care. Pay Details: $14.71 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Created: 2026-03-25