Engineer, Storage Engineering

Overview Job Purpose The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives. Responsibilities + Provide L2 support for all disk storage related issues across the enterprise + Respond to and assist in production operations in a 24/7 environment + Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis + Participate in an on-call rotation for after-hours support based on escalations + Provide technical analysis, resolve problems, and propose solutions + Participate as a resource for project driven initiatives + Identification and automation of manual tasks using scripting and application development Knowledge and Experience + Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade. + Deep understanding of SCSI, NFS and SMB protocols + Disk Storage configuration management experience + Hands on experience with storage-based replication technologies + Automation tools + Strong speaking and written skills + Top-tier critical thinking and problem-solving skills + Ability to work in a service-oriented team environment + Project Management, organization, and time management + Customer focused and dedicated to the best possible user experience + Able to communicate effectively with both technical and business resources #LI-JM1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Created: 2026-03-25