System Engineer IV , EUC

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary Overview: As a key team member of the User Experience team, the EUC system engineer will assist clients by providing outstanding customer service for all end user services, solve IT challenges, one problem at a time, as well as collaborate with all departments to ensure timely communication and resolution. They will be located in our Irving offices and may need to drive to our remote locations to serve site specific requirements. Job Description Overview: As a key team member of the User Experience team, the EUC system engineer will assist clients by providing outstanding customer service for all end user services, solve IT challenges, one problem at a time, as well as collaborate with all departments to ensure timely communication and resolution. They will be located in our Irving offices and may need to drive to our remote locations to serve site specific requirements. Requirements: + Manage/triage technical incidents, and provide functional support and assistance to local and remote users, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently + Receive and respond to user inquiries, requests, and escalations via telephone, email, instant message, and case tracking system professionally with speed, accuracy and proficiency u200b + Document activities and resolutions in ITSM solutionu200b + Monitor ticketing system and email for notification and internal assistance requestsu200b + Troubleshoot and resolve problems to satisfy requests u200b + Complete any necessary research and on the job training to resolve incidents in a timely and efficient manner + Participate in regular quarterly training courses u200b + Follow up on open tickets to ensure proper response and satisfactory resolution, keep detailed documentation regarding problems and solutions, and keep the customer updated of the status and resolution times u200b + Support maintenance of servers, and other devices when requestedu200b + Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolutionu200b + Improve knowledge of and ability to operate, all technical support tools and technologies u200b + Contribute technical solutions to the IT Knowledge Base u200b + Participate in projects and initiatives as directed by leadership + Promote self service and automation model + Provide Level 1 Hardware/Break Fixing and troubleshooting Requirements: + Experience gained through college degree programs and or certifications in computer science, information systems, or equivalent experience u200b + 3+ years of hardware or software support experience in a large enterprise desiredu200b + Knowledge of PC/MAC hardware, software, networking, Active Directory system administration tasks, and Active Directory Federated Servicesu200b + O365, Exchange, on-premise Exchange, and Exchange Onlineu200b + Office 365 (O365) and Exchange enterprise migrations + Basic to Intermediate knowledge of a scripting language, like Powershellu200b + Knowledge of Microsoft Windows 10, Office 2016u200b + Intermediate knowledge of Microsoft Windows 10 to Server 2012 R2u200b + Experience working with IP networking and networking protocolsu200b + Strong Analytical, troubleshooting and problem solving skillsu200b Primary Objective Drive automation, reporting, and endu2011tou2011end device lifecycle management across EUC using Power Platform, ServiceNow, and Power BI. ? Core Technical Skills + Power Automate + Automate ServiceNow workflows (INC / RITM / SCTASK) + Approval flows (GL codes, exceptions, lifecycle state changes) + Integrations with SharePoint, Lists, Teams, and email + ServiceNow + Strong understanding of: + Request Fulfillment + Incident Management + Asset & CMDB + Catalog workflows + Experience with ServiceNow DevOps or platform customization is a plus + Power BI + Create and maintain dashboards for: + Device lifecycle (procure u2192 deploy u2192 refresh u2192 retire) + Turnaround time / SLA metrics + New hire provisioning trends + Engineer performance and workload visibility + Data sources: ServiceNow, Excel/SharePoint, Intune (if applicable) + Device Lifecycle Management + Standardize lifecycle states (New, In Stock, Deployed, Repair, Retired) + Automation tied to lifecycle changes + Reporting on aging devices, refresh eligibility, and inventory accuracy #LI-ND1 #LI-ND1 Job Family Information Technology Company Vistra Corporate Services Company Locations Irving, Texas Texas _We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today_ _If you currently work for Vistra or its subsidiaries, please apply via the internal career site._ It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request. Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine. Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities. Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customersu2019 needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers. As a leader in the responsible transformation of the countryu2019s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the companyu2019s sustainability report at . Vistrau2019s hardworking team is committed to its purpose, u201clighting up lives, powering a better way forwardu201d and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at (. Come join us and be part of something special Click here to learn more about Vistra. _It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws._ If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.

Created: 2026-04-04