Desktop Support

Description Essential Duties: 1. Provide Level 2 End User Support (30%) Monitor and respond promptly to support tickets in the queue(s). Document Service Desk ticket technical notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue, supporting all locations in the region and company. Send Corporate IT communications to internal customers. 2. Support and Maintenance of PCs (30%) Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendors for PC hardware repair. Monitor and remove viruses, spyware, and other unauthorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors. 3. Support Firm Software (10%) Support Desktop Management with post-mass deployment issues of standard software. Provide IT support for local software within their region, coordinating support with a Product Champion when needed. Upgrade local server software as necessary. 4. Participate in Team and Projects (10%) Regularly attend and contribute to regional calls. Assist other IT Coordinators in the region and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned, such as: IT focus groups. Reconciliation of Active Directory permissions as per internal security audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT-related facilities maintenance. Tasks related to potential office remodels or relocations. 5. Maintain Network File and Print Server (5%) Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Set up and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendors. 6. Provide Phone Support in Centralized VoIP Locations (5%) 7. Facilitate Legal Matters Compliance (5%) Complete legal hold workstation procedures and hard drive copies as requested. Preserve backup tapes and other electronic media as requested. Skills Support, Troubleshooting, Customer Service, Office 365, Windows, azure, Hardware Top Skills Details Support,Troubleshooting,Customer Service,Office 365 Additional Skills & Qualifications Customer service & Reliability Expect to be onsite 5 days/week Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Cedar Rapids, IA. Pay and Benefits The pay range for this position is $27.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cedar Rapids,IA. Application Deadline This position is anticipated to close on Apr 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-25