Receptionist - IHC Ames - Full Time

Employment Type:Full timeShift:Description:Join the MercyOne Family! We are looking to hire a Receptionist!Position Purpose: The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.Job Duties:Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions​Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.Answer phone calls and direct them appropriately.​Schedule appointments according to office guidelines. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. Schedule:Full time 40 hours/week General RequirementsHigh School diploma or equivalent requiredMust be comfortable operating in a collaborative, shared leadership environment.Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of careOur Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Created: 2026-03-26