Senior Operations Manager, Amazon Air

DescriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts. Responsibilities: u2022 Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub u2022 Responsible for the overall safety, quality, performance and customer experience of the shift. u2022 Carry out supervisory responsibilities in accordance with the organizationu2019s policies and procedures. u2022 Accountability for meeting and exceeding operational goals. u2022 Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. u2022 Mentor, train and develop teammates for career progression and learning u2022 Ability to develop and share best practices across the shifts and network. u2022 Develop and implement processes required to support hub launch. u2022 This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Additional Job Elements: u2022 Lift and move totes up to 49 pounds each u2022 Regular bending, lifting, stretching and reaching both below the waist and above the head u2022 Walking in the building and around area with great frequency; facilities are over a quarter mile in length u2022 Must be able to stand/walk for up to 10-12 hours u2022 Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation u2022 Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation Eligibility Requirements: u2022 Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable). u2022 Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable. u2022 This position requires an employeeu2019s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.Basic Qualifications- Bachelor's degree or equivalent, or 2+ years of equivalent experience - Experience in operations management of fulfillment or distribution centers - 6+ years of performance metrics, process improvement or lean techniques experience - Work a flexible schedule including weekends, nights, and holidaysPreferred Qualifications- Bachelor's degree or equivalent, or 6+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience - 3+ years of aviation regulatory compliance experience - Experience of automated equipment including packaging machinery, sortation and conveyor systems - Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma - Experience with automation and any version control tools, or experience in Kafka and experience in deploying identity and access management systems Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OH, Wilmington - 135,000.00 - 182,700.00 USD annually

Created: 2026-04-04