Patient Care Coordinator

About the Role This position supports a small prosthetic and orthotics office with close operational ties to the Grand Rapids location. The environment is fastu2011paced, highu2011volume, and at times stressful, making it essential for candidates to have strong resilience, independence, and exceptional customer service skills. You will be the first point of contact for patientsu2014primarily elderly individualsu2014and must demonstrate patience, empathy, and professionalism in every interaction. Key Responsibilities + Assist front desk operations including greeting guests, checking in patients, and managing waiting room flow. + Answer highu2011volume inbound phone calls and route callers appropriately based on their geographic location. + Provide courteous and prompt scheduling and patient registration. + Maintain accurate and complete patient documentation. + Learn and utilize proprietary software for patient and order management. + Verify insurance information using payer portals and collect detailed coverage information. + Process orders and maintain upu2011tou2011date status throughout a 30u2013120 day workflow cycle. + Make outbound calls to patients regarding order status and required followu2011ups. + Support communication and workloads for the Grand Rapids office as needed. + Adhere to strict attendance, punctuality, and dependability standards. Mustu2011Have Qualifications + Ability to work independently in a sometimes unstable, rapidly changing environment. + Strong job tenureu2014reliable, committed candidates are essential. + Healthcare administrative experience or insurance verification experience (verifying through portals, not automated systems). + Fastu2011paced customer service or CSR experience. + Exceptional attention to detail and organizational skills. + Ability to multitask effectively while managing stressful or emotional situations. + Excellent communication and interpersonal skills. + Ability to diffuse challenging interactions calmly and professionally. Niceu2011tou2011Have Qualifications + Call center experience (inbound/outbound). + Medical office experience. + Insurance or medical billing knowledge. + Experience working with elderly patient populations. + Faceu2011tou2011face customer service experience in addition to phoneu2011based work. Candidate Disqualifiers + Poor job tenure. + Handsu2011on clinical healthcare experience only, without administrative experience. + Experience limited to patient transport roles. Work Environment + Very fastu2011paced, high call volume. + Situations can be stressful; candidates must remain calm and composed. + Office specializes strictly in orthopedicu2011related needs. Employee Value Proposition + Holiday pay included. + Supportive training and mentorship model, though candidates must learn quickly and operate independently. Intermediate Level Job Type & Location This is a Contract to Hire position based out of Battle Creek, MI. Pay and Benefits The pay range for this position is $17.15 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Battle Creek,MI. Application Deadline This position is anticipated to close on Apr 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-26