Help Desk Analyst I

Description We are looking for a dedicated Help Desk Analyst I to join our team in Minnetonka, Minnesota. In this long-term contract position, you will be responsible for providing exceptional technical support and customer service, ensuring issues are resolved efficiently and accurately. This role offers an opportunity to work in a collaborative environment while developing your expertise in various technologies. Responsibilities: u2022 Monitor incoming tickets and system alerts in ServiceNow, responding promptly and appropriately. u2022 Document customer interactions with precision and maintain detailed records in line with organizational standards. u2022 Update and manage tickets in accordance with established Service Level Agreements. u2022 Follow organizational guidelines for delivery processes, including incident, problem, change, and knowledge management. u2022 Escalate complex issues when necessary to ensure timely resolution. u2022 Accurately record customer impact, resolution steps, and prioritize tasks based on policy and client needs. u2022 Manage incident recovery, performance monitoring, and reporting with a focus on data accuracy. u2022 Provide after-hours support, including nights and weekends, and participate in structured on-call rotations. u2022 Foster attentive and quality interactions with customers while delivering excellent service. u2022 Collaborate effectively with team members, partners, and internal staff to achieve shared goals. Requirements u2022 2+ years of previous experience in technical support u2022 A Bacheloru2019s degree, technical certifications, or equivalent qualifications are preferred. u2022 Familiarity with technologies such as Windows 7, Windows 8, Windows 10, desktop and notebook hardware, Windows Server, and networking concepts. u2022 Basic knowledge of email systems (Exchange/Office 365), Active Directory, and server hardware. u2022 Strong verbal and written communication skills in English. u2022 Ability to work collaboratively within a team and maintain a proactive approach. u2022 Demonstrated ability to learn new technologies and adapt quickly to changing needs. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-03-26