Entry-level Moment Google Contact Center Developer

Entry-level Moment Google Contact Center Developer Team: Moment Position Overview At Cognizant CX/CRM Moment Practice, small cross-functional teams comprised of Product Managers, Architects, Developers, Designers, and Analysts build high-quality software faster than siloed individuals working independently. These nimble teams foster empathy and collaboration, enabling them to adapt quickly to changing requirements and deliver innovative cloud-based solutions. Our teams follow a Lean-Agile process with a DevOps culture, pushing digital boundaries and embracing transformational technologies in the Customer Experience and CRM areas. Cognizant is seeking a motivated and innovative Google Contact Center Developer to join our team. This role will focus on building intelligent, scalable contact center solutions using Google Cloud Contact Center AI (CCAI), Google CES, Dialogflow, and other GCP services. The ideal candidate is a collaborative engineer with the opportunity to work on cutting-edge AI and cloud technologies with mentorship from senior engineers. Key Responsibilities u00b7 Design and implement contact center solutions using Google CCAI, Google Dialogflow (CX and ES), Google Cloud Platform (Cloud Functions, Firestore, Vertex AI, Cloud Storage) u00b7 Develop and integrate GCP services such as Cloud Functions, Firestore, Vertex AI, and Cloud Storage. Work with CRM(Salesforce) and business process automations u00b7 Build intelligent workflows leveraging Agentic AI, Generative AI, and LLMs u00b7 Collaborate with stakeholders to gather requirements and deliver high-quality solutions. u00b7 Write clean, efficient, and testable code using Python u00b7 Ensure solutions meet performance, scalability, and security standards u00b7 Participate in Agile ceremonies, code reviews, and mentoring activities u00b7 Contribute to continuous improvement and innovation within the team Qualifications u00b7 Bacheloru2019s degree in computer science or IT/programming major and software development experience u00b7 Strong proficiency in Python programming, APIs, basic cloud concepts in any of the popular hyper scalers like AWS, GCP, Azure u00b7 Any experience or knowledge in one or more of Gen AI, LLMs, Conversational AI, NLP, cloud hyper scaler DevOps, REST APIs, Webhooks, javascript or similar u00b7 Any exposure advanced Agentic AI and/or contact center concepts (nice to have): LangGraph, LangChain, and LLMs (Large Language Models); Agentic AI and Generative AI; Model Context Protocol (MCP) u00b7 Google Cloud certifications (e.g., Professional Cloud Developer, Professional Cloud Architect). u00b7 Experience with CI/CD tools and automation u00b7 Knowledge of voice/chat bot development and conversational AI u00b7 Understanding data privacy and compliance in contact center environments u00b7 Solid understanding of data structures, SQL, DevOps, AI development processes and QA processes u00b7 Strong interest and willingness to learn Agentic AI, GenAI, contact center and cloud environments u00b7 Solid understanding of Google Cloud architecture and best practices u00b7 Familiarity with Agile development and DevOps practices u00b7 Strong communication and problem-solving skills Location New hires will be hired at the Cognizant office in Teaneck, NJ where you will work alongside other experienced Cognizant associates delivering technology solutions. Applicants must be willing to relocate to this major geographic area. While we attempt to honor candidate location preferences, business needs and position availability will determine final location assignment. Start Date New hires will start in April 2026 . While we will attempt to honor candidate start date preferences, business need and position availability will determine final start date assignment. Exact start date will be communicated with enough time for you to plan effectively. Salary and Other Compensation: Applications are accepted on an ongoing basis. The annual salary for this position is $65,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans. Why Choose Us? Cognizant delivers solutions that draw upon the full power and scale of our associates. You will be supported by high-caliber experts and employ some of the most advanced and patented capabilities. Our associateu2019s diverse backgrounds offer multifaceted perspectives and fuel new ways of thinking. We encourage lively discussions which inspire better results for our clients. Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: u00b7 Medical/Dental/Vision/Life Insurance u00b7 Paid holidays plus Paid Time Off u00b7 401(k) plan and contributions u00b7 Long-term/Short-term Disability u00b7 Paid Parental Leave u00b7 Employee Stock Purchase Plan Disclaimer The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Work Authorization Due to the nature of this position, Cognizant cannot provide sponsorship for U.S. work authorization (including participation in a CPT/OPT program) for this role. _Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities._Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2026-03-26