UX Designer, IT Services, Amazon IT Services UX

DescriptionAt Amazon IT Services, our goal is to ensure that Amazonians they have the tools, technologies, and products available where and when they need it, as quickly, and cost-effectively as possible. Amazon continually innovates and provide best in class service through its IT organization. The Amazon IT Services UX team is looking for a creative thought leader with a strong background in user experience design innovation to understand and define customer experience designs, user journeys, wireframes, mock ups, and annotated designs for product management and software development teams. Inclusive Team Culture At Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 global chapters. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazonu2019s culture of inclusion is reinforced in our 16 Leadership Principles, that drive us to seek diverse perspectives, learn and be curious, and earn trust. Mentorship & Career Growth We champion career growth. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it. Work/Life Balance Itu2019s not about how many hours you spend working or where you work from; itu2019s about the flow you establish that brings energy to both your professional and personal lives. We believe that striking the right work-life balance is critical to life-long happiness and fulfillment. We encourage you to find your own balance between your work and personal lives. Key job responsibilities This role will support strategic design for a portfolio of products that help employees to identify, request, and use the hardware, software and AI tools that let Amazon deliver exceptional customer experiences. A strong candidate will have high standards for design quality and relish opportunities to delight customers. We're looking for someone that sees design as a team sport there they act as a coach to help cross-functional teams develop world class customer experiences. Excitement for using AI and moving fast are icing on the cake.] We are seeking someone passionate about building for our broadly global customers (we encourage travel to connect with customers outside of Seattle), and in supporting the diverse needs of our employees, including designing to meet WCAG accessibility standards. We are flexible with job level for this role and can consider an strong Intermediate UX Designer. Key job responsibilities Drive design jams and ideation sessions to flush out project details and steer stakeholder alignment. Develop design collateral, including design concepts, storyboards, personas, journey and process maps. Integrate stakeholders in a collaborative design process to refine wireframes and design specifications. Leverage research partners to develop understanding of customer mental models, validate design concepts, and evaluate shipped designs. Participate in understanding customer experiences. A day in the life The Amazon IT UX team is highly collaborative. We each have ownership over individual projects, but build mechanisms to stay closely engaged. A typical day might look like: Start the day with focused time developing design concepts. Attend a mid-day meeting to share ideas for a new customer experience as part of the team's Design Critique and then engage your project's Core Team in exploring a competitive design or wallowing through a data dashboard. Have lunch with the team-- a local Vietnamese street food restaurant is a team favorite. But Fridays are no-meeting

Created: 2026-03-26