Supervisor, Pre-Arrival Revenue Cycle

Purpose: Do you have experience with medical insurance? Do you have experience working in a call center? UPMC Corporate Revenue Cycle is hiring a full-time Supervisor, Pre-Arrival. This position would work Monday through Friday during daylight hours (typically 8:30am-5:00pm), however occasional on-call shifts on the weekend would be required. This position is eligible to work from home after training, however occasional on-site coverage would be required. The Supervisor, Revenue Cycle manages coordination and supervision of the scheduling, registration, coding, charge, and cash posting processes as performed by practice plan staff. The employee obtains for more than one practice plan, depending on number of Patient Information Coordinators at each location. They direct interaction with physicians, personnel from other practice plans and hospitals, and staff supporting the billing, collections, and customer service functions. Additionally, the Supervisor may need to commute to multiple practice plan sites to perform various job responsibilities. If you have experience with health insurance and are looking to move into a Supervisory position, apply today Responsibilities: + Assist management in the development and guidance to staff in their daily activities. + Engage in open communication with CBO Education and Training personnel regarding information system, third party payer, and regulatory updates and/or enhancements and participate in the training of staff. + Assist in establishing Key Performance Indicators for all processes. + Investigate and resolve all issues presented by staff. + Monitor and adhere to data quality standards of information obtained and entered into the system for claims processing. + Monitor prepayments. + Perform random audits of staff work to monitor performance and quality. + Provide timely performance evaluations for staff. + Review workflow to maximize automated systems. + Perform in accordance with system-wide competencies/behaviors. + Perform other duties as assigned. + Bachelors degree in healthcare administration, finance, or related field and 1 year of experience in healthcare billing, registration, or patient business services OR High school diploma/GED equivalent and 3 years of experience in healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required. Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Created: 2026-03-26