Enterprise Account Manager

Reward Gateway, together with Edenred, are a global market leader inbenefits and employee engagement. We help our clients and their leadersto transform employee experience that will attract, engage and retaintop talent through employee benefits, strategic reward and recognition,well-being, and much more. Success in this role requires a strongAccount Manager mindset, comfort with ambiguity, a high degree ofownership, and a willingness to build while running. This is not a rolefor someone looking for a fully built playbook. It is a role for someoneenergized by helping shape one. Some of Your Responsibilities & CoreDuties will be: Own a portfolio of approximately 20 - 30 enterprisecommuter benefits accounts, serving as the primary strategic point ofcontact post-sale Build and maintain strong relationships with seniorclient stakeholders, including leaders in HR, Total Rewards, Finance,and Operations Establish and lead a regular executive-level cadence withclients, ensuring clear communication, alignment, and accountabilityDrive retention and renewal outcomes by proactively identifying risks,addressing issues early, and leading strategic renewal conversationsCarry a quota tied to retention and growth, balancing commercialoutcomes with long-term account health and strategic relationshipdevelopment Identify upsell and cross-sell opportunities within existingaccounts, helping define where growth opportunities exist and how topursue them Lead renewal discussions, RFP participation, and commercialconversations, including pricing and contract terms when applicablePartner closely with Client Success, Client Support, Product & IT teamsto coordinate delivery, manage escalations, and improve the overallclient experience Advocate internally on behalf of clients while helpingdrive alignment and change across Product, Marketing, Operations, andother internal teams Take ownership of shaping how enterprise accountmanagement operates within Edenred Benefits, including identifying gaps,proposing solutions, and helping implement new processes as the functionmatures Work alongside business leaders to support the development ofaccount management tools and best practices, including CRM usage,account planning, forecasting, and client feedback loops Maintainaccurate account documentation, pipeline visibility, and forecasting assystems and tooling are built and refined The Experience and Key Skillsyou will have: Proven experience in account management, client success,or a similar client-facing role, supporting enterprise or largermid-market client Strong executive presence with the ability tocommunicate clearly and confidently with senior stakeholdersDemonstrated ability to manage complex, multi-stakeholder relationshipsboth externally and internally High level of ownership andaccountability for client outcomes Experience operating in anunstructured or evolving environment where progress requires initiativeand adaptability Strong organizational skills with the ability to managemultiple priorities and timelines effectively Strong analytical andproblem-solving skills with a solutions-oriented mindset Willingness toget into the details across client issues, internal workflows, andcross-functional initiatives when needed A minimum of three years ofrelated experience required. Equivalent combination of education andexperience will be considered. Physical Requirements: Prolonged periodsof sitting at a desk and working on a computer Must be able to lift upto 15 pounds at times Must possess the physical and mental abilities toperform the tasks normally associated with an office position thatinvolves standing, sitting, reaching, manual dexterity to operate officemachines, stooping, bending to handle files and supplies, and mobilityto complete errands or deliveries

Created: 2026-03-26