Application Support Analyst

Job Description The Application Support Analyst will monitor application health, respond to alerts and incidents, and serve as the primary point of contact for application-related issues. Responsibilities include troubleshooting, incident escalation, coordinating with engineering or vendor teams, and documenting resolutions. The role involves supporting specialized and evolving applications, assisting with new product learning, and helping improve support processes as the environment grows. Strong communication and documentation skills are critical, as the ASA will work closely with internal teams to ensure application stability and uptime. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u2003Experience in an Application Support Analyst / Product Support role, serving as first-line application support u2022u2003Experience with incident response, incident management, and monitoring u2022u2003Strong Windows and compute systems support experience u2022u2003Scripting exposure (working knowledge): PowerShell and/or Python u2022u2003Strong problem-solving, communication skills, and willingness to learn niche applications and help build support processes u2022u2003Experience supporting industrial, manufacturing, or plant-related applications u2022u2003Exposure to or experience with: ou2003Honeywell systems ou2003OSIsoft / PI (Plant Information) systems u2022u2003Experience working in product-focused or operational support teams u2022u2003Background supporting enterprise or regulated environments

Created: 2026-03-26