Claims Correspondence Analyst

Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk - our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States.#LI-AV1 #LI-HybridThis position will be based in our offices:Hamilton Square, NJMarlborough, MAWe offer hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.The Company is an equal employment opportunity employer.The Claims Correspondence Analyst will serve as a first point of contact for inquiries related to claims. This role is responsible for handling Explanation of Reimbursement (EOR) requests, claim status inquiries, general claim-related questions, and prescreening information received for initial claim file setups. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.What you can expect:Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talentInternal mobility opportunitiesVisibility to senior leaders and partnership with cross functional teams Opportunity to impact changeBenefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing educationWe'll count on you to:Respond promptly and professionally to incoming requests regarding: EOR requests, claim status requests/updates and general claim questions from Account Management, Sales, Brokers, Policyholders and Third-Party AdministratorsReview and prescreen information received for initial claim file setupsMaintain accurate records of all interactions and updates in the claims system and/or shared driveEnsure compliance and company policies, regulatory requirements and confidentiality standards by ensuring that all external communications that contain PHI/PII are sent securely.Provide exceptional customer service by delivering clear, concise and professional communicationComplete all assigned requests within a 48 to 72-hour handling timeframeProjects and other work as assignedWhat you need to have:High school diploma Prior experience in claims processing, healthcare administration or customer service strongly preferredStrong organizational skills and attention to detailExcellent verbal and written communication skillsAbility to work independently and as part of a teamProficiency in Microsoft Office Suite softwareCustomer-focused mindsetProblem-solving and critical thinkingTime management and multitaskingAdaptability in a dynamic environmentWe do not accept any unsolicited resumes from external recruiting agencies or firms.The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:• Base Salary Range: $50,000 - $60,000• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship not Offered for this Role

Created: 2026-04-04