Senior Technology Sales Support Specialist - Forward ...

About the Role: As a Technical Solution Architect (Forward Deployed) at Wolters Kluwer, you will work directly with strategic and enterprise customers to design, build, and scale sophisticated integrations on the CCH Axcess platform. This role operates at the intersection of deep technical expertise, customer outcomes, and product evolutionu2014owning complex, high impact engagements from technical discovery through solution delivery. Acting as a trusted technical authority, you will embed with customer and internal teams to solve real world problems, accelerate time to value, and translate complex business and workflow requirements into scalable architectures, working solutions, and actionable product insights. This role blends hands-on engineering, solution design, and executive level customer engagement, serving as a critical bridge between customers, sales, product, and engineering. Responsibilities: u00b7 Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities. u00b7 Embed with large technical and operational stakeholders to design integrations across CCH Axcess APIs including MCP-based data access patterns. u00b7 Own enterprise level technical discovery and serve as the primary technical authority in discussions with CTOs, CIOs, and IT leadership, translating complex requirements into viable solution designs. u00b7 Use agentic coding tools (Claude Code, GitHub Copilot, and equivalent) to rapidly prototype and demonstrate integrations in live customer environments. In these scenarios, speed of proof matters. u00b7 Build and demonstrate AI workflows using CCHu2019s Expert AI philosophy. u00b7 Partner with Product Management to influence the product roadmap by translating customer feedback, market insights, and firm specific workflow gaps into actionable product requirements and prioritization inputs. u00b7 Serve as the technical layer in consulting-style engagements where billable technical advisory complements product revenue. u00b7 Confidently represent WKu2019s AI strategy in executive and technical forums, translating vision into concrete architecture and implementation guidance. u00b7 Support responses to RFPs and basic product inquiries. u00b7 Maintain technical documentation and CRM (Salesforce) entries. u00b7 Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions. u00b7 Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items Education: Bacheloru2019s in Computer Science, Engineering or related field or equivalent combination of education and work experience in software development. Experience: u00b7 5+ years in a technical role with direct customer-facing accountability; pre-sales, implementation, or consulting background considered u00b7 Hands-on experience with AI-based implementations: LLM/RAG leverage, API design/leverage, agent workflows u2013 with building experience, not purely research u00b7 Demonstrated proficiency in REST API integration, cloud data platforms (Azure preferred) and modern data pipeline patterns u00b7 Working knowledge of tax and accounting concepts to engage effectively with firm leadership and IT stakeholders; CPA preferred, or comparable experience in professional services or fintech demonstrating rapid domain learning capability. u00b7 Experience operating simultaneously across sales, product and engineering audiences Other Knowledge, Skills, Abilities or Certifications: u00b7 Enterprise Technical Discovery: Ability to lead complex, ambiguous technical discovery with senior IT, architecture, and security stakeholders, translating business objectives into technical solution paths. u00b7 Hands-On Engineering Mindset: Comfortable building, prototyping, and troubleshooting real integrations in live or near production environments to prove feasibility and accelerate decision making. u00b7 System & Architecture Thinking: Strong understanding of distributed systems, integration patterns, data flows, identity/security models, and cloud-native architectures. u00b7 Product & Market Awareness: Ability to contextualize customer feedback within broader market trends, competitive positioning, and platform strategy. u00b7 Executive Communication: Skilled at explaining complex technical concepts clearly to non-technical and executive audiences, including CIOs, CTOs, and firm leadership. u00b7 Cross Functional Influence: Proven ability to operate effectively across Sales, Product Management, Engineering, and Consulting without formal authority. u00b7 Consultative Presence: Demonstrates a trusted-advisor postureu2014asks the right questions, challenges assumptions, and guides customers toward scalable solutions. u00b7 Professional Services Awareness: Understanding of how technical advisory work complements product revenue and customer value realization. u00b7 Ownership Mentality: Takes end-to-end accountability for technical outcomes, follow through, and customer confidence. Travel Requirements: Ability to travel approximately 25%-40% to engage directly with enterprise customers for complex implementations, architectural discussions, and executive-level technical engagements. Our Interview Practices _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure weu2019re getting to know youu2014not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ Compensation: $71,300.00 - $124,500.00 USD This role is eligible for Commission. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Created: 2026-04-04