Managing Director - IT Managed Services

Overview Job Title: Managing Director - IT Managed Services Cayuse Company: Cayuse Commercial Operations Location: Remote Department: Business Development/IT Salary: $160,000.00 - $200,000.00 Travel: Yes, Less than 25% The Work The Managing Director of IT Managed Services is a dynamic, entrepreneurial leader responsible for selling, launching, and scaling a high-growth line of business. This is a hybrid role that combines the rapid innovation cycle and agility of a tech startup with operational excellence and revenue generation targets. The leader will drive business development from lead generation to deal closure, champion the creation of new service offerings, and manage global operations. Challenges of the Role + Market Credibility: Cultivating high-value client relationships and partnerships with limited past performance in new markets. + Balancing Act: Juggling the demands of innovation and sales with the need for rapid iteration and stable 24/7 operations. + Resource Scarcity: Operating with lean resources typical of a startup environment, requiring creativity, prioritization, and resourcefulness. + Rapid Scaling: Building processes and teams that can scale quickly as new business is captured, often requiring constant adjustment to infrastructure and workflows. + Market Volatility: Quickly adapting to evolving client needs and technology shifts in a competitive managed services market. This position aligns with Cayuseu2019s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities Key Responsibilities + Startup & New Offering Development + Product Innovation: Define the vision and roadmap for new IT Managed Service offerings (e.g., DevOps, AIOps, application management, specialized cloud monitoring services, etc.), from ideation and MVP (Minimum Viable Product) development to full market launch. + Market Validation: Conduct market research, competitive analysis, and client feedback loops to ensure market fit for new and existing services. + Agile Development: Lead agile development cycles for new service features and operational enhancements, embracing rapid iteration and a

Created: 2026-03-27