Systems/Endpoint Support Specialist (Mid-level)

Job Description A manufacturing client is seeking a Systems Endpoint Engineer to join their team This role is heavily handsu2011on and focused on ensuring employees are fully supported across hardware, software, and user access. Dayu2011tou2011day responsibilities include working the help desk, responding to tickets, providing desku2011side and remote support, and preparing equipment for new hires based on HR onboarding requests. The engineer will image and configure laptops and desktops, install and replace hardware, support printers (including toner ordering and replacement), handheld scanners, Zebra printers, and mobile devices. They will manage Microsoft environments including Active Directory and M365 user provisioning and decommissioning, assist with Azureu2011based troubleshooting, and support networking tasks such as staging Cisco firewalls and adjusting user access when required. The role supports multiple locations, with primary onsite support in Lansing and remote (occasional on-site) support for plants in Mexico, Cleveland, and Chattanooga. The workload is approximately 30% user support, 35% hardware, and 35% software. This is a highly independent role requiring flexibility, problemu2011solving skills, and comfort working in a fastu2011moving environment with occasional offu2011hours or onu2011call needs. This is a fullu2011time permanent role based in Lansing, IL. The on-site schedule is typically 7:30/8:00 AM for an 8u2011hour day with flexibility as needed, but the team offers 24/7 support. The position requires being onsite 4 days per week with 1 WFH day. Salary ranges from $80,000 to $90,000 annually with a bonus potential of up to ~9%. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 Midu2011level IT / Endpoint / Systems experience u2003u2022 Strong Microsoft skillset (Active Directory, Exchange, M365/O365 user provisioning & decommissioning) u2003u2022 Azure exposure with troubleshooting experience (user and software support) u2003u2022 Handsu2011on endpoint support: laptops, desktops, printers, handheld scanners, mobile devices u2003u2022 Experience imaging, configuring, and deploying PCs (Lenovo, Dell environments) u2003u2022 Asset management and detailed documentation experience u2003u2022 Experience supporting mobile devices (Verizon & AT&T phones) u2003u2022 Networking exposure: Cisco, FortiGate firewalls, Barracuda RF u2003u2003u25cb Experience staging network equipment alongside senior engineers u2003u2003u25cb Familiarity with firewall access rules for traveling executives u2003u2003u25cb Experience with fiber, Cat5, and copper cabling u2003u2022 Strong English communication skills (endu2011user facing role) u2003u2022 Ability to work independently with minimal oversight u2003u2022 U.S. Passport and Driver's License required for occasional travel u2022 Experience with RF scanning, Zebra printers, and handheld devices u2003u2022 Networking exposure: Cisco, Fortigate firewalls, Barracuda RF u2003u2022 Experience staging network equipment alongside senior engineers u2003u2022 Familiarity with firewall access rules for traveling executives u2003u2022 Experience with fiber, Cat5, and copper cabling u2003u2022 Highu2011lift or scissoru2011lift experience (training provided if needed) u2003u2022 SAP / ECC 6.0 plant or manufacturing environment exposure

Created: 2026-04-04