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Customer Service / Order Processing Specialist (DME & Insurance) Location: On-site Experience Level: Intermediate Industry: DME / Healthcare / Insurance Role Overview This role supports a high-volume healthcare operation that requires accuracy, urgency, and resilience. The Customer Service / Order Processing Specialist manages inbound and outbound calls, processes DME orders, verifies insurance requirements, and works closely with patients, insurance carriers, and internal teams to move referrals forward efficiently. This position is ideal for someone who thrives in a fast-paced, detail-heavy environment and is comfortable juggling multiple systems, conversations, and priorities throughout the day. Key ResponsibilitiesCustomer Interaction & Call Handling + Handle approximately 30+ inbound calls per day and 40u201350 outbound calls related to order processing and referral follow-ups. + Provide clear, professional communication to patients regarding order status, documentation needs, and next steps. + Address patient questions and concerns with empathy while maintaining compliance with payer and company guidelines. + Facilitate resolution of customer complaints through effective problem-solving and follow-through. + Answer all calls and emails within defined service level goals. Order Entry & Documentation + Process DME orders accurately, including order entry, verification, and submission. + Navigate multiple EMR and online systems to gather, enter, and review required documentation. + Ensure all authorizations, expiration dates, and payer requirements are documented correctly. + Identify missing or insufficient documentation and proactively contact patients to explain issues and offer available options. Insurance & Authorization Support + Verify insurance carriers and confirm they are listed in the company database; submit requests for new carrier setup when needed. + Review payer-specific authorization and documentation guidelines. + Communicate trends, delays, or issues with insurance companies to Customer Service leadership and Management. Office & Team Support + Assist with walk-in patients at the office as needed (smaller team environment). + Collaborate closely with Customer Service, Intake, and Management teams to ensure smooth referral processing. + Utilize company-provided tools, including: + Authorization & Insurance Guidelines + Fee Schedules + NPI & PECOS systems + Internal u201cHow-Tou201d and SOP documentation Quality & Compliance + Document all calls and customer interactions according to standard operating procedures. + Meet or exceed quality assurance standards and key performance metrics related to accuracy, productivity, and service levels. + Maintain compliance with all company policies and healthcare regulations. Required Skills & QualificationsMust-Have + Previous customer service or call center experience (healthcare preferred). + Strong time management and multitasking skills in a high-volume environment. + Ability to problem-solve independently and escalate appropriately. + Comfortable working with multiple computer systems and learning new software. + Consistent work history and demonstrated reliability. Job Type & Location This is a Contract to Hire position based out of Oak Forest, IL. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oak Forest,IL. Application Deadline This position is anticipated to close on Apr 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-27