Retail Manager 2

Role Overview Retail Manager 2 Location: UMass Health u2013 55 Lake Avenue North, Worcester, MA Segment: Healthcare Sodexo is seeking a Retail Manager 2 to support retail food service operations at UMass Health in Worcester, Massachusetts. This role provides handsu2011on leadership for highu2011volume retail dining venues, ensuring exceptional customer service, financial performance, and compliance with food safety and Sodexo standards. The Retail Manager 2 will lead frontline teams, drive operational excellence, and partner closely with site leadership to deliver a positive patient, visitor, and staff dining experience. What You'll Do u2022 Lead the daily execution of retail food service operations, including cafu00e9s, coffee concepts, and grabu2011andu2011go locations u2022 Supervise, train, and engage frontline hourly employees to ensure high standards of service and food quality u2022 Manage cash handling, pointu2011ofu2011sale systems, and retail controls in accordance with Sodexo policies u2022 Oversee inventory management, ordering, merchandising, and cost controls to meet financial targets u2022 Ensure compliance with all food safety, sanitation, and regulatory requirements u2022 Partner with site leadership to improve customer satisfaction and retail performance metrics What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: + Medical, Dental, Vision Care and Wellness Programs + 401(k) Plan with Matching Contributions + Paid Time Off and Company Holidays + Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring u2022 Experience managing retail or food service operations in a highu2011volume environment u2022 Strong leadership and employee engagement skills with a handsu2011on management style u2022 Knowledge of cash management, inventory control, and retail financials u2022 Commitment to food safety, sanitation, and customer service excellence u2022 Ability to work flexible schedules, including some weekends or holidays as business needs require Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when youu2019re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (. Qualifications & Requirements Minimum Education Requirement - High School Diploma or GED or Equivalent Minimum Management Experience - 1 year Location _US-MA-WORCESTER_ System ID _987417_ Category _Food Service_ Employment Status _Full-Time_ _Exempt_ Posted Range _$53720 to $69520_ Company : Segment Desc _HOSPITALS_ _On-Site_

Created: 2026-03-27