ServiceNow Engineer

ServiceNow Engineer at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States Job Description Position Overview The ServiceNow Engineer provides advanced engineering, configuration, and integration support for the enterprise ServiceNow platform to ensure stability, scalability, and alignment with organizational standards. The role works closely with product owners and process leads to implement changes, upgrades, and new capabilities while minimizing disruption to mission-critical services. This engineer designs and maintains complex workflows, integrations, and data models that connect ServiceNow with other enterprise tools. Mapped to the Cloud Engineer II standard job, the position also applies modern engineering practices-such as scripting, automation, and infrastructure-as-code concepts-to improve how the platform is built, tested, and operated in a federal IT environment. Key Responsibilities + Design and implement complex ServiceNow solutions across modules such as ITSM, ITOM, and related enterprise applications, ensuring configurations follow platform and governance standards. + Develop and maintain integrations using APIs, web services, and MID servers to connect ServiceNow with monitoring, identity, and business systems, resolving integration issues in a timely manner. + Plan and execute platform upgrades, patches, and enhancements, including regression testing, validation, and rollback planning to keep the environment on supported releases with minimal disruption. + Configure and customize workflows, forms, dashboards, and data models to meet organizational requirements while maintaining performance, security, and supportability. + Collaborate with security and compliance stakeholders to ensure that configurations, integrations, and data handling comply with organizational policies and federal requirements. + Apply scripting and automation techniques to streamline common administration, deployment, and maintenance tasks within the ServiceNow environment. + Troubleshoot complex platform issues across application, integration, and infrastructure layers, performing root-cause analysis and implementing corrective actions. + Document solutions, configuration standards, and technical procedures to support knowledge transfer, continuity of operations, and audit readiness. Required Qualifications + Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience. + 8+ years of experience supporting ServiceNow environments, including substantial hands-on eng To view full details and how to apply, please login or create a Job Seeker account

Created: 2026-05-02