Bellperson

OverviewThe Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.Responsibilities- Load and unload luggage carts.- Organize and deliver luggage for tour groups- Escort guests to rooms and familiarize them with hotel services.- Inspect guest's room to ensure it is in order and that supplies are adequate.- Explain features of the room including operation of electronic devices and entertainment.- Check/store luggage for arrivals and departures with luggage tags.- Store, track, and deliver packages as needed.- Deliver messages to meeting rooms.- Deliver flowers, laundry, packages and other amenities to guestrooms.- Assist with room changes.- Maintain current listing of local and area attractions, special events and activities.- Maintain list of local transportation guides, churches, sports arenas, etc.- Assist Houseperson with guest requests.- Ensure lobby reader board is correct.- Provide information, maps and directions as required.- Where applicable answer console to assist front desk agents.- Show guestrooms and suites as needed and emphasize the hotel's amenities.- Perform other duties as requested by management.Qualifications- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.- Must have a valid driver's license for the applicable state. (If applicable)- Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.- Ability to stand during entire shift.- Must be able to effectively communicate both verbally and in writing- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.- Must be able to maintain confidentiality of information.PhilaBST

Created: 2026-03-27