Manager Centralized Drop Coordination

JOB REQUIREMENTS: Manager-Centralized Drop Coordination Job LocationsUS-Remote Location ID 2026-29017 Company TDS Telecom Pay Range$86,400.00 - $140,400.00 Overview At TDS Telecom, connecting people isat the heart of everything we do. We are forward thinkers who leveragecutting-edge fiber internet technology to strengthen communities. We arededicated to excellence, which drives us to succeed together, creating abetter world through meaningful connections. Ready to make an impact? Asthe Manager-Centralized Drop Coordination, you'll lead the endtoendinstallation of service drops for residential, commercial, andmultidwelling properties. You'll partner closely with internal teams,contractors, and vendors to ensure fiber, copper, and coax solutions areinstalled efficiently and right the first time. Your success will hingeon strong vendor management, smart prioritization, and a passion forenabling customers quickly and seamlessly. Along the way, you'll ensureevery project meets OSP guidelines, local codes, and TDSstandards-balancing speed, quality, and compliance while keepingcustomers connected and satisfied. Responsibilities Team OperationsLeadership Provide leadership and development to Centralized DropCoordination supervisors, including overall process architecture andhandoffs, resolving escalated issues, and developing and monitoring teammetrics and goals. Manages adherence to the drop budget as it relates tovendor and team expenses.Partner Coordination Coach Field Serviceassociates, internal engineers, and vendors to ensure process,performance, and reporting accuracy and consistency. Interface with andaddress escalations regarding customer satisfaction and drop vendorperformance. Oversee the permitting process for each municipality.Develop and maintain strong relationships with public works and cityengineer leaders. Work cross-functionally between internal teams andvendors to develop and implement residential and MXU solutions, such asimplementation technology and process improvements.Vendor ManagementManage vendor relationships with locate contractors, including enforcingservice level agreements and timelines. Maintain professionalrelationships with all drop vendors, including drop vendor performancemetrics and trouble ticket trends related to drops. Regularly analyzeand prepare reporting for senior department leaders on vendorperformance and market progress. Develop and recommend improvements...For full info follow application link. Employment at TDS is subject topost-offer, pre-employment drug testing. At TDS, we embrace EqualEmployment Opportunity by valuing our differences and consider allqualified applicants without regard to age, race, color, religion, sex,sexual orientation, gender identity, national origin, disability, statusas a protected veteran or any other status protected by law. To learnabout our diversity & inclusion philosophy and culture, click here APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/C228A24A90FF4403

Created: 2026-04-04