IT Help Desk Technician- Seasonal

::: section DescriptionNottingham Spirk (NS) is seeking an IT Help Desk Technician.u00a0 This is anu00a0hourly, seasonal role, meaning hours may vary 0-40 hours per week.About UsNottingham Spirk is a Cleveland, Ohio-based, design services consultancy.Founded in 1972, Nottingham Spirk (NS) helps corporate innovators grow their businesses by partnering with them from design to delivery, to create remarkable product innovations, medical devices, consumer product packaging, and more. With every discipline needed for your project in-house, we help our client-partners disrupt their industries, improve the lives of consumers, and change the world.With 1,500 issued patents and counting -- and a 95% commercialization rate -- the things we create make it to market.u00a0Job SummaryThe IT Help Desk Technician plays an important role in support of all NS Associates. The ideal candidate must be professional, have exceptional task and time management abilities, keen intuition and strong problem solving, and listening skills.u00a0 With the reporting matrix and fast-paced environment at the Company, effective interpersonal and relationship management skills are necessary. The successful candidate will be able to respond, calculate, troubleshoot, manage and implement processes along with exceptional follow-up and communication skills. This person will be responsible for all Help Desk and IT related duties and completing them with excellence and minimal supervision.Essential Functionsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Provide users with technical support for all internal computer problems.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Install software, resolve user issues, answer questions, educate users on operating equipment.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Meet with department heads, managers, supervisors, end users, vendors, and others, to solicit cooperation and resolve problems.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Review technical needs to plan and coordinate project activity.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Review, report and implement facility IT activities and initiatives.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Confer with third-party system provider to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Store, retrieve, and manipulate data for analysis of system capabilities and requirements.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Manage, program and maintain phone lines and data log associated with phone numbers and voice mail.u00a0:::::: section RequirementsCompetencies or Experience Requirementsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a02 years or more experience in a professional work environment as Help Desk Technician in a complex, multi-user environment or similar role.u00a0u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Excellent interpersonal and customer service skills with the ability to build strong relationships with others.u00a0u00a0u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Resourceful, proactive in problem solving and stress tolerant.u00a0u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Demonstrated ability to organize, perform multiple tasks simultaneously, prioritize workload and meet deadlines.:::

Created: 2026-03-27