Customer Service Representative - Patient Registration

Location: Ascension Seton Medical Center Austin Shift: Sunday - Wednesday, 7:00 AM - 5:30 PM Ready to start a meaningful career in healthcare - even if youu2019ve never worked in the field before? Join R1, the industry leader transforming how hospitals and health systems support patients with cuttingu2011edge technology, automation, and compassionate human care. At R1, youu2019ll be part of a mission-driven team that blends advanced technology with realu2011world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration , you will be the first friendly face patients meet when they check into the hospital. Youu2019ll: Help patients navigate the registration process Answer questions with confidence, clarity, and compassion Gather accurate information quickly in a fast-paced environment Build trust with patients during moments when they may be scared, confused, or overwhelmed No healthcare background? No problem. Weu2019ll train you every step of the wayu2014and this role is a fantastic launchpad for a growing healthcare career. Why Youu2019ll Love This Job Make a Real Difference: Patients lean on you for support and reassurance. Youu2019ll be more than a data collector - youu2019ll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, youu2019ll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring: Youu2019ll move between computer screens, phone calls, and inu2011person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff. Supportive Team Environment: Weu2019re invested in your professional journey. Youu2019ll be surrounded by teammates who have your back and leaders who want to see you succeed. What Youu2019ll Do Day-to-Day Work across multiple computer systems to register patients efficiently Answer phones and gather information quickly and accurately Assist patients who may be ill, anxious, or confused Navigate diverse insurance plans and coverage details (with training) Adapt to interruptions from clinical teams during urgent care situations Build rapport and ease patient concerns in real time This isnu2019t a situ2011backu2011andu2011relax desk jobu2014youu2019ll be on your feet, thinking fast, and making a real impact. Requirements High School Diploma or GED Strong customer service experience Preferred Medical or healthcare experience (but not required) For this US-based position, the base pay range is $15.50 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving u2014 and itu2019s up to us to use our shared expertise to find new solutions that can keep up. On our growing team youu2019ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team u2014 including offering a competitive benefits package. ( R1 RCM Inc. (u201cthe Companyu201d) is dedicated to the fundamentals of equal employment opportunity. The Companyu2019s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any personu2019s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (Consent Notice.pdf) To learn more, visit: Visit us on Facebook ( R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

Created: 2026-03-27