Mac Tech Support

Tuknik Government Services, a Koniag Government services company, is seeking an onsite Help Desk Macintosh/Windows support technician to support TGS and our government customer. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Essential Functions, Responsibilities & Duties may include, but are not limited to: + Report onsite 5 days a week. + Deployment of Macintosh computers (desktop and laptop models). This includes complete erasure, macOS installation, configuration, MDM enrollment, etc. + Troubleshooting/resolving wired and wireless network connectivity issues. + Deploying/troubleshooting peripheral devices such as printers. + Troubleshooting macOS and COTS software issues. + Assisting Macintosh users with software and hardware use and issues. + Assisting in testing, analyzing, and resolving issues related to Windows operating systems. + Reporting, record-keeping, and other communications regarding inventory, support issues, and technical issues. This includes enterprise ServiceNow ITSM system. Work Experience, Knowledge, Skills & Abilities: + Experience supporting Macintosh desktop and laptop computer models. + Experience supporting Ethernet and wireless networked Macintosh computers in a professional environment and troubleshooting/resolving network connectivity issues. + Experience supporting macOS, including macOS installation, configuration, encryption, and troubleshooting. + Experience supporting standard Macintosh software applications such as MS Office/O365, MS Teams, Adobe Creative Suite, etc. + Ability to communicate clearly and effectively in verbal and written formats. + Ability to work as a member of a coordinated team providing consistent guidance, support, and services to IT customers. + Familiarity with supporting Windows operating systems and the standard operating environment, which includes, but is not limited to Microsoft Office Suite, Adobe Creative Suite, and antivirus/encryption software. + Ability to install approved hardware and peripherals compatible with Windows PCs workstations on network (i.e. Monitor/Display configurations, network connectivity, access to intranet resources, etc.) Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit _Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_ Job Details Job Family Client Techncial Support and Training Job Function Mgmt.-Customer Technical Support Pay Type Salary

Created: 2026-03-27