Sales Support Representative

JOB REQUIREMENTS: Charlotte, North Carolina, United States Dallas,Texas, United States Chelmsford, Massachusetts, United States Appleton,Wisconsin, United States Portland, Oregon, United States Denver,Colorado, United States Troy, Michigan, United States Mobile, Alabama,United States Parsippany, New Jersey, United States Rockwell Automationis a global technology leader focused on helping the world'smanufacturers be more productive, sustainable, and agile. With more than28,000 employees who make the world better every day, we know we havesomething special. Behind our customers - amazing companies that helpfeed the world, provide life-saving medicine on a global scale, andfocus on clean water and green mobility -our people are energizedproblem solvers that take pride in how thework we do changes the worldfor the better. We welcome all makers, forward thinkers, and problemsolvers who are looking for a place to do their best work. And ifthat's you we would love to have you join us Job Description As aSales Support Representative, you will provide guidance, assistance andsupport to sellers to optimize their time spent engaging with customersand reduce the time dedicated to internal tasks. You will report to theTeam Lead, NA Sales Support. Your Responsibilities: Coordination -partnering with teams such as Customer Care to help expedite and resolvecritical sales-related issues affecting customers. Typical activitiesinclude: Assistance coordinating with Partner Care or Customer Care oncomplex urgent customer delivery issues Assistance with coordinatingservice calls Assistance with tech support escalations Assistance withcomplex quality issue coordination Assistance with complex LCS issueresolution Support - guiding sellers to the appropriate internalresources within RA, streamlining inquiries to ensure efficient accessto processes, tools, or contacts. Typical activities include: Guidanceon product substitutions Concessions support and collaboration withCustomer Care Guidance on software portal Issues Assistance withrequests for information and form submissions Guidance on the advancedorder notification process Guidance on or coordination of CustomerFirstcomplaint process Guidance on general Salesforce questions for RA salesNavigation - providing support to sellers on specialized, high-contexttasks related to internal processes and tools that are outside ofseller's core responsibilities. Typical activities include: Assistancewith pricing / agreements navigation and support Navigation support forinternal sales tools like Salesforce CRM, Anaplan, Power BI, SAP... Forfull info follow application link. Rockwell Automation is an EqualOpportunity Employer Disability/Veteran. If you are an individual with adisability and you need assistance or reasonable accommodation duringthe application process, email our Talent Acquisition representative . APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/5A019657EBA84D8D

Created: 2026-04-04