Dispatch Supervisor

Job Title:Dispatch SupervisorLocation:Chicago, ILDHL Global Forwarding (DGF) is the world leader in air freight services and one of the top providers of ocean freight services. More than 30,000 employees work every day to ensure the efficient movement of our customers’ shipments by air or sea. Our logistics solutions span the entire supply chain—from the factory floor to final delivery—and include a wide range of specialized transport-related services.To learn more about career opportunities at DHL, please visit:are seeking an experiencedDispatch Supervisorto lead a team of Dispatch Agents responsible for performance across P&D, drayage, and line-haul operations. This role is based at our Chicago, IL facility.Key ResponsibilitiesOrganize, prioritize, and allocate day-to-day operational activities.Coach and mentor team members and implement corrective actions when needed.Ensure comprehensive training for new employees and assign qualified personnel to support ongoing training. Maintain and update the dispatch office policy and SOP manuals.Ensure pickup and delivery requests are dispatched promptly and professionally to drivers and vendors.Ensure accurate and timely entry of PODs and all related pickup/delivery timestamps.Manage driver communications, route-related issues, and call volume; escalate or adjust operational plans as appropriate.Continuously monitor vendor performance and develop improvement plans when necessary.Monitor transportation costs and identify opportunities for increased efficiency and cost savings.Proactively manage and align with customer expectations.Uphold and promote ourSafety Firstculture at all times.Skills & QualificationsMinimum2-3 yearsof transportation experience in dispatch and/or operations supervision.Strong knowledge offreight forwarding operations.Strong negotiation, administrative, and organizational skills.Results-driven with excellent attention to detail.Experience working in aCollective Bargaining Unitenvironment preferred.Bachelor’s degreeor equivalent professional experience preferred.Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)Benefits (All Non-Union Employees)Compensation:Competitive base salary plus role dependent performance-based incentives.401(k) Match:$1-for-$1 match up to 4% quarterly + 2% annual base contribution.Stock Purchase Plan:Ability to purchase Deutsche Post AG shares at a discounted rate.Medical:Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.Vision:Optional coverage for exams, frames, and contacts.Dental:Optional coverage for preventive, basic, and major services.Paid Time Off:7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in buildingcareers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world’s leading logistics provider, operating in220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with30,000+ employeesensuring seamless transport and supply chain solutions. Explore careers with us:DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed toequal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Work AuthorizationApplicants must belegally authorized to work in the United States.Visa sponsorship is not availablefor this role.#LI-RL2

Created: 2026-03-30