WW Tech Leader, Applied AI Solutions, Amazon Connect - ...

Application deadline: Mar 29, 2026Do you thrive on scaling technical expertise across global teams? Are you passionate about translating new AI innovations into frameworks that enterprise customers can leverage to transform their contact centers? If you're excited about leading technical strategy at scale while shaping the future of Applied AI solutions, then consider this opportunity to come build with us at AWS! As a WW Tech Leader for Applied AI Solutions within the Specialist Solutions team, you will drive technical strategy and execution for Amazon Connect AI at global scale. In this IC leadership role, you will own the growth and continuous upskilling of the technical field community, drive critical scale initiatives like ACE enablement programs, and lead voice of customer initiatives that shapes product roadmap. You will scale specialist knowledge by leveraging innovative programs—including AI-powered specialist agents —while building the technical depth needed in the broader field community for complex customer engagements. Internally, you will work cross-functionally with service teams, product marketing, and field leadership to ensure enablement programs reflect Amazon Connect's rapid pace of AI innovation and drive measurable field adoption. You will synthesize insights from enterprise customer engagements to inform product roadmaps, shape go-to-market strategy, and establish the technical bar for specialist artifacts. You will lead internal executive-level initiatives (e.g. voice of customer), and engagements with C-suite customers, demonstrating Amazon Connect’s differentiated capabilities. You will ensure Applied AI solutions is represented at tier 1 events with high impact, reusable artifacts. If you passionate about thrivingat the intersection of technical innovation and field execution, come build the future with us. Key job responsibilities- Lead execution of technical field community programs that scale specialist expertise across AWS teams, including via of AI-powered specialist agents and structured enablement programs (e.g. TFC, ACE)- Own technical leadership for critical AWS events including re:Invent, Enterprise Connect, and industry conferences, ensuring delivery of bar-raising live demos and technical thought leadership that showcases AWS Applied AI differentiated capabilities - Engage directly with C-level executives at large enterprise customers and build trusted advisor relationships - Build, mentor, and scale a global community of technical field members through training programs, knowledge sharing mechanisms, and career development frameworks - Drive alignment across AWS field teams, partner organizations, service teams, and marketing on Applied AI priorities and execution strategies - Partner with Amazon Connect service teams to influence product roadmap based on customer insights and field observations - Own the technical bar for specialist artifacts, demo standards, and enablement collateral that empowers global sales and partner organizations - Navigate complex organizational and technical challenges to unblock customer AI adoption initiatives and accelerate time to business value About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Bachelor's degree in computer science, engineering, mathematics or equivalent- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications- 5+ years of contact center or call center technology experiencePREFERRED QUALIFICATIONS- Knowledge of distributed systems design and implementation or equivalent- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud- Experience in architecting complex contact centers and customer experience solutionsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Created: 2026-03-30