Employee Coach

The Employee Coach will partner with key contacts in Recruitment, Human Resources, Education and others to help employees navigate through challenges, support career growth and work to improve employee retention and satisfaction. The Employee Coach will serve as a coach and mentor, working proactively with employees running into conflicts, looking for resource assistance, and can provide support to ensure a positive transition into employment, remove barriers and extend employee tenure.Job duties specific to this position:Counsels employees to proactively anticipate and address issues (workplace and personal) that could limit effectiveness at workWorking knowledge of the social services system, pubic welfare and domestic and family law programs that provide support.Partners with education team to coordinate employee orientation and training as needed.Liaison between employees and management to address employee complaints/ concernsAssists employees in navigating through personal challenges and accessing outside resources.Serves as a liaison between employee and human resources to address scheduling challenges.Partners with employee engagement team in the implementation of retention initiatives.Facilitates positive transition for graduates of trainee programs into permanent employment.Assists in gathering qualitative retention data by conducting and analyzing employee surveys, exit and stay interviews. Identifies internal obstacles/ barriers which could limit employee success; develops recommendations to management and human resources to address sameCoordinates employee networks/committees to implement solutionsActs as an employee ambassador for staff to ask questions and provide feedbackSupports business partners in ensuring the onboarding process is welcoming, thorough and incorporates the company cultureDetermines gaps where additional supervisor/management training is neededIdentifies operational/system changes that help adjust to a shorter-term workforceSupports innovative opportunities for advancement and career paths for workersImplements recognition and appreciation programs across the organizationImproves the employer brand outside the organization within the communityQualificationsBachelor’s Degree in Human Services, Social Work or related field. Masters preferredMinimum 4-6 years' work experience in social services, social work or case management With demonstrated coaching or counseling skills, focused on employee engagement and workplace assimilationExperience in a social services and case management environment preferred.Experience in working with community resources such as social services, public assistance, family court.Understanding of the social services programs and procedures Demonstrated analytical skills, to support evidence-based decision making and recommendationsProficiency with Excel or comparable analytical/ reporting toolAbility to prioritize work and meet deadlines.Ability to travel in the local area as needed.Demonstrated problem solver, supporter of continuous improvementExcellent organizational skills.Excellent verbal and written communication skills.Excellent public speaking skills.Proven multi-tasking capabilities.Must have a diplomatic demeanor to effectively resolve conflictMust be able to gather, organize and analyze dataMust be able to create plans, processes, and checklistsProject management experience preferredTraining and/or leadership coaching skills preferredINDPROPay Range: $62,400.00 - $67,000.00 annuallyExcellent medical, dental, prescription and vision insuranceDisability coverageTuition Reimbursement Program401(k) Retirement/Pension PlansDiscounted Gym MembershipFree Loretto Health Clinic VisitsGenerous Paid Time-Off AccrualFun events for employeesConvenient locations with free parkingEmployee Coaches - to help you achieve life goalsDiaper Assistance ProgramOpportunity for career growth and movement within 19 sites!

Created: 2026-03-30