Account Management Director

Berkley Accident and Healthis a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk - our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company,W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States.This role will be based in our Hamilton Square, NJ or Harleysville, PA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.#LI-AV1 #LI-HYBRIDThe Company is an equal employment opportunity employer.We’re looking for a dynamic leader to oversee our Account Management team and drive the full stop‑loss lifecycle for our group captive programs. As our Account Management Director, you’ll lead a high performing team, streamline workflows, and partner closely with brokers, TPAs, and internal stakeholders to ensure exceptional service and operational excellence. You'll be a key partner leading change management and innovation efforts to help the organization scale as a result of tremendous growth and success.What you can expect:Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talentInternal mobility opportunitiesVisibility to senior leaders and partnership with cross functional teams Opportunity to impact changeBenefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, generous profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing educationWe'll count on you to:Lead & Develop the Team: Manage training, performance reviews, goal setting, and daily oversight for the Account Management team.Oversee Stop‑Loss Operations: Monitor post‑sale processes including onboarding, policy issuance, premium and commission workflows, and timely collection of requirements.Ensure Service Excellence: Guide team workflow, resolve escalated client or broker issues, and ensure high-quality, timely deliverables across all captive relationships.Manage Key Relationships: Build strong partnerships with brokers, policyholders, TPAs, and internal teams—including underwriting, finance, claims, and compliance.Drive Operational Accuracy: Review commissions for accuracy, validate overrides, track incoming requests, coordinate PD assessments with Phia, and ensure proper processing.Allocate Workload: Assign accounts, provide backup support, and ensure business continuity.Support Growth: Collaborate with sales and business development to meet client expectations and support division strategy.Lead Special Projects: Tackle cross-functional initiatives that improve processes, efficiency, or client outcomes.What you need to have:Bachelors degree or equivalent work experienceExperience in Stop Loss insurance or Self FundingStrong understanding of insurance products, operations, and compliance3 to 5+ years of experience leading teamsSuccess delivering complex client serviceExcellent communication, organization, and follow‑throughStrength in process improvement, problem‑solving, and accountabilityProficiency in Microsoft Office; comfort learning new systemsAbility to travel (10%)What makes you stand out:Calm under pressureExperience challenging status quo while working collaboratively with colleagues at all levels of the organizationNatural curiosity- love of learning how things work and seeking innovative improvementsWe do not accept any unsolicited resumes from external recruiting agencies or firms.The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:• Base Salary Range: $110,000 to 125,000• Eligible to participate in annual discretionary bonus.• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and generous Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship not Offered for this Role

Created: 2026-03-30