Contact Center Associate I - Telemarketing

Summary:This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations.Schedule:Tuesday - Saturday, Tues - Fri 9:00am - 6:30pm and Sat 9am - 1pmHybrid: Mostly remote work, however the initial 1-2 weeks of training is in office at St. Paul location. Employees must be within traveling distance of Memorial Blood Centers St. Paul office to go to the office for required department meetings and trainings.Job Responsibilities:Recruiting for Whole Blood Donations:Calls appropriate donors based on inventory needsUnderstands minimum requirements for donor recruitment and donor deferral guidelinesUses assertivecommunication to secure appointmentsParticipates in programs to increase donor base. Includes cold calling to bring in new donors, lapseddonor and frequency campaignsMeets individualand team goals to complete a minimumnumber of appointments and dials per hourDetermines what is appropriate donation process with each callMeets individual and team goals to complete a minimum number of appointments and dials per hourReminder CallsData EntryScheduling/ Canceling and rescheduling donor appointmentsMaintains accurate donor files and fills out appropriate formsMust be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and ExcelThe hourly rate for this position is $17.82/hr.IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.Education:High School Diploma or EquivalentExperience:Minimum 1 year experience in telemarketing and/or customer serviceCustomer service training experience preferredOther:Ability to organize and prioritizeBasic computer, typing skills, and math skillsExcellent interpersonal communication skillsAccurate oral and written communication skillsPersuasive sales skills and problem solving skillsAbility to work independently and meet deadlinesWillingness to follow directionFounded in 1948, Memorial Blood Centers have served Minnesota and Wisconsin for more than 75 years, delivering more than 125,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. MBC is part ofNew York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’sLindsley F. Kimball Research Instituteis a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. MBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visitmbc.org. Connect with us onFacebook,X,Instagram, andLinkedIn.

Created: 2026-04-04