E-OSCAR Servicing Support Specialist

Description SUMMARY: The Servicing Support Specialist is responsible for overseeing various workstreams within the servicing department, including following-up on insurance claims, managing critical workflows such as bankruptcy cases, SCRA requests, and other special circumstances. This position will work collaboratively with Customer Service, Collections and Servicing Operations Supervisors to ensure all critical operational tasks are completed as expected per service-level agreements. RESPONSIBILITIES: u2022 Review and assess all insurance claims for accuracy and workflow adherence. u2022 Follow-up with insurance companies to timely updates relative to claim coverage. u2022 Collaborate with insurance adjusters to ensure complex claims do not become stale. u2022 Review claim settlements for accuracy and vehicle description to ensure actual-cash value return. u2022 Review invoices and completed repair work and approve repair shop payout. u2022 Prepare and file legal documents related to specific bankruptcy cases. u2022 Handle bankruptcy and court-related correspondence. u2022 Leverage PACER to communicate with trustees, attorneys, and courts. u2022 Investigate and respond to direct (mailed in) customer disputes according to department procedures and by department deadlines. u2022 Investigate and respond to indirect credit (e-OSCAR) disputes according to department procedures and by department deadlines. u2022 Modify tradelines for customers through e-OSCAR website according to department procedures. u2022 Follow-up and update spreadsheet with upcoming dispute deadlines through e-OSCAR website. u2022 Handling of u201cspecial state payoffu201d accounts by sending out either a paid in full letter, a copy of contract, or sending out the actual physical contract. u2022 Keep track of ordered contracts (in house) by saving orders to the L-Drive. u2022 Respond to customer inquiries for military service members and dependents related to the SCRA regulation, policies and related customer service requests. u2022 Provide timely written communication to customers to respond to their inquiries related to SCRA. u2022 Complete document review and validation related to SCRA requests. u2022 Assist with daily correspondence and departmental distribution. u2022 Assist with basic payment processing tasks such as due date changes, extensions, or non-monetary requests. u2022 Assist with various title clerk activities if needed. QUALIFICATIONS/REQUIREMENTS: u2022 Must be able to demonstrate strong oral and written communication skills, including but not limited to the ability to generate high-level business correspondence. u2022 Ability to self-start and work independently with minimal supervision. u2022 Ability to work in an accurate, detail-oriented, and highly productive manner. Skills Credit risk, Risk analysis, credit dispute, e-oscar Top Skills Details Credit risk,Risk analysis,credit dispute,e-oscar Additional Skills & Qualifications u2022 Strong verbal/written communication skills and organizational skills with the ability to multi-task and react quickly in a fast-paced environment. u2022 Must be proficient in Microsoft Word and Excel. u2022 Ability to meet deadlines consistently. u2022 Excellent analytical, oral and written communication, problem solving and negotiating skills required. u2022 Ability to exercise good judgment, maintain a high level of productivity, exhibit a professional demeanor, and possess a mature presence. Job Type & Location This is a Contract to Hire position based out of Lake Forest, CA. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lake Forest,CA. Application Deadline This position is anticipated to close on Apr 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-30