Technical Support Representative

Adecco is assisting a major client in their search for a Technical Support Representative in Depew, NY. This is a contract opportunity, offering weekly pay and an opportunity to expand your experience. If this role sounds like something you would be interested in, and you meet the qualifications listed below, apply now Whatu2019s in this position for you? + Pay: $23 - $24/hr + Shift/Hours: Monday u2013 Friday (8:00am u2013 4:30pm) + Weekly Paycheck + Dedicated Onboarding Specialist & Recruiter Job Description : The Technical Support Representative is primarily responsible for providing technical support for the organizationu2019s products. This role involves researching and gathering information to support technical product questions, documenting product returns and complaints, and working with product teams to improve instrument quality. The representative will also perform dealer training and travel as needed. Responsibilities include but are not limited to : + Provide technical support for the organizationu2019s products. + Complete orders for upgrades, replacements and loaners to support customer needs. + Complete Return Merchandise Authorization (RMA) documentation in MAX and provide support through Salesforce platform. + Interface daily with customers regarding repairs, billing, and warranty inquiries. + Research and gather information to support technical product questions, including interviewing subject matter experts. + Perform dealer training and travel to dealers, doctors offices, and trade shows as needed. + Research, organize, develop, modify, and compose clear, concise technical documents, including diagrams, flow charts, and graphics, to meet ISO and industry technical writing standards. Candidates must meet the following requirements to be considered: + Two-year degree in electronics (or higher) with a background in technical support or equivalent experience + Mechanical and electronic repair experience + Background in ophthalmic instrumentation (preferred) + Experience with serial communication and Electronic Medical Record (EMR) systems (preferred) + Excellent customer and internal communication skills + Ability to teach dealer technicians to repair, calibrate, and use ophthalmic instrumentation + Technical writing experience with Adobe (InDesign, Acrobat, Photoshop) and Microsoft (Word, Excel, PowerPoint) + Continuous learning mindset for advancements in ophthalmic instrumentation and support methodologies IMPORTANT: This job is being recruited for by Adeccou2019s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the u201cApply with Adeccou201d button to submit your resume. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans Equal Opportunity Employer/Veterans/Disabled Pay Details: $23.00 to $24.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Created: 2026-03-30