Customer Success Manager, Consumables

DescriptionShape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform. Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers. Key job responsibilities u2022 Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management u2022 Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience u2022 Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs u2022 Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence u2022 Contribute to process improvements and innovation initiatives that benefit the broader organization A day in the life u2022 Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions u2022 Review and analyze performance data to identify growth opportunities u2022 Develop and present strategic recommendations to vendors u2022 Participate in team meetings and knowledge-sharing sessions u2022 Manage multiple projects while maintaining high service standards About the team We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.Basic Qualifications- Bachelor's degree or equivalent - 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising u2022 Demonstrated analytical and problem-solving capabilities u2022 Experience with data analysis and presentation tools u2022 Excellent written and verbal communication skills u2022 Time management u2022 Proficient in Microsoft ExcelPreferred Qualifications- Experience in retail, e-commerce, or technology industries u2022 Project management experience u2022 Proficiency in data visualization tools u2022 Experience managing multiple stakeholder relationships u2022 Background in process improvement or operational excellence Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, NY, New York - 66,300.00 - 112,000.00 USD annually USA, VA, Arlington - 58,200.00 - 101,800.00 USD annually USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually

Created: 2026-03-30