SR DIRECTOR SALES ENABLEMENT & COMMUNICATIONS

Lumen is the trusted network for AI. Weu2019re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock whatu2019s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. Weu2019re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role SR DIR SALES ENABLEMENT FULFILLMENT & COMMUNICATIONS will lead the teams responsible for implementing and operating Lumenu2019s sales and customer success enablement programs in support of Lumenu2019s sales and revenue objectives. As a dynamic leader focused on operational excellence within the Marketing Programs team, your expertise and operational excellence thinking will be crucial in ensuring that Lumenu2019s commercial teams in Sales and Customer Success have the right skills, product fluency and capabilities to accelerate sales and revenue growth for the company. Overall, you will play a pivotal role in implementing comprehensive enablement strategies. You will build the ensure the professional readiness of Lumenu2019s sales and CS professionals in support of aggressive improvements in sales, revenue and related KPIs. The Main Responsibilities u2022 Leads the team responsible for implementing innovative, world class sales enablement programs aligned with Lumen s sales and revenue objectives, implementation of coaching clinics, driving sales acumen and increasing participation rates in Lumen s Grow and Nurture portfolios u2022 Implements the tools, content and skills needed for our commercial teams to successfully drive exponential growth in sales and revenue u2022 Interfaces with Marketing, Sales, Customer Success and Product Management to understand the needs of the commercial (sales and CS) teams, uses data and feedback to measure impact of enablement programs and drive continuous improvement in sales fluency, etc u2022 Develops sales enablement programs to ensure world class programs that allow our commercial teams to meet and exceed industry benchmarks for key metrics including participation and close rates for our growth portfolio u2022 Creates a structure for coaching clinics to ensure sales fluency, participation and acumen u2022 Ensure sales and CS professionals are prepared to perform at world class standards in order to drive substantial improvement to sales and revenue u2022 Leads the creation of Sales Enablement Content against a world class bill of materials, understanding best practices for ensuring fluency in highly technical portfolio area including (but not limited to) Edge, Cloud, Security, Networking (including Network as a Service) and Unified Communications and Collaboration Ensures Sales and CS professionals have clarity around all aspects of their role, including the rollout of sales plans, compensation, account plans Enables communication plans to ensure there is process and entrance criteria clarity across the organization for enablement initiatives u2022 Ensures Sales and CS professionals are prepared to quickly, accurately and consistently foster leads and prospects developed through Lumen s Marketing campaigns u2022 Define the gold standard bill of materials for commercial team excellence u2022 Reviews Key Performance Indicators (KPIs), and other Enablement metrics to inform and make recommendations on future enablement investments and opportunities for improvement u2022 Develops Enablement programs for business critical ad-hoc and executive projects u2022 Leads Campaign Enablement, Skills Development and Coaching teams What We Look For in a Candidate u2022 Bacheloru2019s degree in marketing, business, or a related field, or equivalent. (or equivalent experience) u2022 10+ years of relevant experience in B2B sales enablement strategy, with 5+ in a leadership role. u2022 Ability to successfully recruit, hire, develop, reward, and retain a team of highly strategic and specialized individuals. u2022 Expert in world class sales fluency, and sales framework with ability to align these to Lumenu2019s sales processes, overall business strategies, outcome selling, sales tooling, etc. u2022 Proven experience in enablement program development within the technology industry. u2022 In-depth knowledge of relevant market trends, customer behavior, and competitive landscape. u2022 Creative thinking and a passion for innovation in enablement strategies. u2022 Strong analytical skills with the ability to interpret data, extract insights, and make data-driven decisions. u2022 Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and senior stakeholders. u2022 Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously. u2022 Strong team player with an ability to plan, influence and execute in a highly matrixed environment. u2022 Ability to react and adapt to changes in business priorities in a dynamic and fast-paced environment. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $183,621-244,827 in all states. What to Expect Next Requisition #: 341727 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, u201cprotected statusesu201d). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumenu2019s Privacy Notice, please visit: Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Created: 2026-03-30