Application Support Engineer (Java / PossibleNow / AWS)

CTG is seeking to fill an Application Support Engineer (Java / PossibleNow / AWS) position for our client. Location: Atlanta, GA Duration: 9 months Duties: + Provide L2 production support for PossibleNow (consent and compliance management) applications in a highly regulated environment + Troubleshoot issues across Java-based applications, middleware, and integrated systems + Perform root cause analysis (RCA) for incidents and recurring defects; document findings and corrective actions + Participate in on-call rotation and ensure adherence to SLAs + Manage incidents, problems, and change requests using ITSM tools such as ServiceNow + Monitor application health using Splunk (log analysis) and Dynatrace (APM and performance monitoring) + Analyze JVM metrics, thread dumps, heap dumps, and GC logs to diagnose performance issues + Proactively identify bottlenecks and recommend performance improvements + Develop dashboards, alerts, and monitoring enhancements to improve observability and reduce MTTR + Debug Java-based PossibleNow applications and related APIs (Spring/Spring Boot preferred) + Support REST/SOAP integrations and troubleshoot API-related issues + Work with application servers such as Tomcat, WebLogic, or JBoss + Execute SQL queries (Oracle/SQL Server) for troubleshooting and data validation + Support batch processing, ETL workflows, and data integrity checks + Assist in performance tuning and query optimization + Support code deployments, perform smoke testing, and validate production releases + Coordinate with DevOps teams on CI/CD pipeline activities and deployment issues + Participate in change management and governance processes + Ensure compliance with regulatory requirements and support audit readiness + Follow secure coding practices and enforce access control policies Skills: + Strong proficiency in Java application support and troubleshooting + Hands-on experience with PossibleNow or similar compliance/consent management platforms + Experience with monitoring and observability tools such as Splunk and Dynatrace + Solid understanding of application performance tuning and diagnostics + Strong SQL skills for data analysis and troubleshooting + Familiarity with Linux/Unix environments and command-line tools + Knowledge of ITIL processes (Incident, Problem, Change Management) + Experience supporting REST/SOAP APIs and middleware technologies + Understanding of CI/CD tools (Jenkins, GitHub, AWS DevOps) + Familiarity with AWS cloud environments + Experience with batch processing, file transfers (SFTP, Connect:Direct), and scripting (Shell/Python) is a plus Experience: + 4+ years of experience in Application/Production Support roles + Experience supporting mission-critical applications in regulated environments (e.g., financial services) preferred + Proven experience in incident management, monitoring, and performance optimization + Experience working in cross-functional teams including Development, Infrastructure, Database, and Business stakeholders Education: + Bacheloru2019s degree in Computer Science, Information Systems, or a related field Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Nicole Shaw at . Kindly forward this to any other interested parties. Thank you About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clientsu2019 digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 yearsu2019 experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape whatu2019s nextu2014working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, youu2019ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit . CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Created: 2026-03-30