Director, MarTech Content & Workflow Design

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values u2013 honesty, integrity, loyalty and service u2013 define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, MarTech Content & Workflow Design you will leads the Association-wide transformation of content management and workflow capabilities, driving a bold vision and strategy that aligns with long-term business goals and emerging market trends. Owns and innovates the implementation of platforms such as Adobe Experience Manager (AEM), Aprimo, Workfront, and Digital Asset Management (DAM), ensuring seamless connectivity within the broader MarTech ecosystem to enable efficient, scalable, and compliant operations for teams using the tools. Champions a culture of operational excellence and creativity by guiding teams to design workflows that accelerate speed-to-market and elevate customer experiences. Oversees a portfolio of content and workflow solutions, ensuring alignment with marketing, compliance, and digital transformation initiatives. Builds strong executive partnerships across business units to foster adoption, drive innovation, and deliver measurable impact. Serves as a mentor and thought leader for senior teams, inspiring excellence and continuous improvement. Ensures a streamlined, future-ready content infrastructure that evolves with industry trends and positions the organization at the forefront of marketing technology and customer engagement. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position. What you'll do: + Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives. + Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery. + Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or

Created: 2026-03-30