Global Coordination Specialist

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mindu00ae We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.u00a0 We are now accepting applications tou00a0fill our next training class. u00a0 Job Details: + Location: Indianapolis, IN. Remote & Hybrid scheduling options available + Night shift schedule + Schedule will be set by contract, with the team covering 24/7/365; therefore, some holiday and weekend work on a rotation basis will be necessary. + Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position u00a0 u00a0 Job Summary: The Global Coordination Specialist is a senior member of IMGu2019s global assistance operations responsible for the end to end management of high acuity, complex medical and logistical cases. This position manages evacuations, repatriations, medically escorted transports, air ambulance missions, and complex international hospitalizations, particularly those involving: u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 ICU / HDU admissions u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Prolonged admissions (LOA > 9 days) u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 High risk or red/amber country locations u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Private hospital evacuations u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Severe, unstable, or escalating medical cases The CCAT Specialist serves as IMGu2019s logistics and operational lead for critical medical transports, coordinating with providers worldwide, liaising with the Medical Team, advising Case Managers, and acting as the key operational point of contact for complex, high visibility cases. This role requires advanced judgment, strong clinical comprehension, exceptional global communication skills, and the ability to manage life or death logistics under strict time pressure. u00a0 u00a0 Perks: + Monthly performance bonus (must meet department standards and qualifications) + Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance + 401k Plan with company match + Paid Parental Leaveu00a0 + Tuition Reimbursementu00a0 + Paid Time Off u00a0 Duties and Responsibilities: Critical Care Case Ownership & Oversight + Manage all cases meeting CCAT criteria, including: + Medically escorted commercial repatriations and evacuations + Air ambulance evacuations and repatriations + ICU/HDU admissions or admissions exceeding 9 days + All admissions in highu2011risk (u201credu201d) countries + Evacuations from private hospitals to more appropriate care facilities + Act as the operational lead from activation to closure, ensuring accuracy, coordination, timeliness, and adherence to clinical direction. Global Medical Transport Logistics + Plan and coordinate transport end-to-end, including: + Obtaining air ambulance, stretcher, or escorted commercial flight quotes + Facilitating u201cFit to Flyu201d medical clearance processes (Medical Officer collaboration) + Securing ground transfers at origin and destination + Completing and uploading all necessary transport documentation (Form A/B, itineraries) + Monitoring, updating, and communicating itinerary changes to all stakeholders + Ensuring receiving hospital acceptance and bed confirmation u00a0 Medical Team Collaboration + Work closely with IMG Medical Officers to: + Obtain clinical recommendations for mode of transport + Escalate worsening conditions or significant changes + Support medical monitoring through updates and information gathering + Discuss repatriation viability, transport risks, and clearance requirements u00a0 Client, Provider, and Crossu2011Functional Communication + Serve as the highu2011acuity liaison for: + Underwriters (cost approvals, benefit limitations) + Case Managers (case ownership & customer communication) + Medical Team (clinical direction & approvals) + Air Ambulance and Escort Providers (logistics & flight planning) + Employers, TPA partners, government agencies, or global clients + Maintain proactive, consistent updates every step of the case lifecycle. u00a0Advanced Case Documentation & Task Management + Create and manage roleu2011specific tasks using approved templates (cover status, repat recommendations, luggage, companion, passport status, etc.) + Ensure accuracy and timeliness of all notes, documents, and timeslips + Maintain detailed transport steps, milestones, and outcomes + Adhere to all compliance, auditing, and workflow requirements Risk Assessment & Cost Containment + Evaluate medical and geopolitical risk factors affecting travel + Identify costu2011effective transport options aligned with medical necessity + Support underwriter approval processes with accurate case details + Avoid unnecessary air ambulance missions through clinical alignment Training & Internal Expertise + Provide coaching and support to junior case managers and Assistance staff + Participate in medical case review discussions + Support training on repatriation, evacuation, and highu2011acuity case workflows u00a0 Qualifications: u00a0 + Experience in international medical assistance, global travel risk management, or complex medical/logistical coordination + Strong communication skills with the ability to manage distressed callers, global stakeholders, and clinical personnel + Ability to multitask under pressure, balancing multiple highu2011risk cases + Familiarity with medical terminology and transport medicine basics + High attention to detail, problem-solving ability, and sound judgment + Exhibit empathetic insight into the customer journey, whether for a patient navigating a healthcare setting or a traveler in an international environment. u00a0 Preferred Qualifications:u00a0 + Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of Microsoft Word and Outlook is a requirement. + The ability to work under pressure as part of a close-knit team + Recognizes when situations require rapid escalation (medical emergencies, inpatient admissions, costs, facility requests). + Good organizational skills, the ability to prioritize workload and use own initiative. + Additional fluency or working knowledge of alternative language(s) u00a0 IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law. Powered by JazzHR

Created: 2026-03-30