Customer Experience Coordinator - Hilton Anatole

Position Overview The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. Key Job Responsibilities _Customer Contact_ u2022 Acknowledge and interact with customers while maintaining a pleasant and professional image. u2022 Build relationships with customers to establish trust and open communication. u2022 Pro-actively identify potential issues and provides solutions to clientu2019s concerns. u2022 Respond quickly to questions and requests and handle service problems politely and efficiently. u2022 Attend Venue meetings as required. _Billing_ u2022 Communicate billing information to customers, resolve billing concerns and obtain signatures. u2022 Convey and enter billing changes and communicate billing challenges to appropriate Encore team members. u2022 Prepare billing reports daily and submit them to the venue for reconciliation. _Data Entry_ u2022 Enter customer contact information and details into CRM system. u2022 Enter and reconcile Exhibit customer payments into the billing system. _Customer Engagement_ u2022 Accompany selling manager on PreCon and Site Visit meetings as needed. u2022 Coordinate customer follow-up and support thank you messages. u2022 Coordinate with hotel sales team for site visit attendance and support. u2022 Drive customer service excellence by engaging in multiple points of contact throughout the day. u2022 Act as a service liaison between customer, Encore team and venue partners. _Operational Support_ u2022 Demonstrate knowledge of hotel and facility services. u2022 Coordinate and communicate any customer concerns with appropriate venue partner team for resolution. Job Qualifications u2022 High School Diploma is required. Associate degree is preferred u2022 1+ years of administrative, sales or hospitality experience preferred. u2022 Proficiency Microsoft 365 and web-based applications. u2022 Strong written and oral communication skills u2022 Strong organizational and interpersonal skills u2022 Encoreu2019s Service Level 100, 200 & 300 Certifications to be obtained within 90 days u2022 Ability to multi-task and work well under pressure Competencies _Deliver World Class Service_ u2022 Hospitality u2022 Ownership _Do The Right Thing_ u2022 Instills Trust u2022 Safety Conscious _Drive Results_ u2022 Action Oriented _See The Big Picture_ u2022 Ability to Prioritize _Value People_ u2022 Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: ( Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. u2022 Sitting: 6-8 hours per day u2022 Standing: 2-3 hours per day u2022 Walking: 0-1 hours per day u2022 Stooping: 0-1 hours per day u2022 Crawling: 0-1 hours per day u2022 Kneeling: 0-1 hours per day u2022 Bending: 0-1 hours per day u2022 Reaching (above your head): 0-1 hours per day u2022 Climbing: 0-1 hours per day u2022 Grasping: 0-1 hours per day _Lifting Requirements_ u2022 0-15 lbs: Frequently u2022 16-50 lbs: Occasionally u2022 51-100 lbs: Never u2022 Over 100 lbs: Never _Carrying Requirements_ u2022 0-15 lbs: Frequently u2022 16-50 lbs: Occasionally u2022 51-100 lbs: Never u2022 Over 100 lbs: Never _Auditory/Visual Requirements_ u2022 Close Vision: Continuously u2022 Distance Vision: Frequently u2022 Color Vision: Continuously u2022 Peripheral Vision: Occasionally u2022 Depth Perception: Occasionally u2022 Hearing: Continuously _Pushing/Pulling Requirements_ u2022 0-15 lbs: Occasionally u2022 16-50 lbs: Occasionally u2022 51-100 lbs: Never u2022 Over 100 lbs: Never Identifies the physical requirements that team members perform without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _Work Environment_ Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $15.64 - $20.33 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2026-03-30