Call Center Representative

Call Center Representative Company: Luxury Bath of Richmond Location: Fredericksburg, VA Job Type: Full-Timeu00a0 Compensation: Competitive hourly pay + bonus opportunities Job Description Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free. Luxury Bath of Richmond is looking for a Call Center Representative for our Fredericksburg, VA market and surrounding areas to join our winning team. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes. General Purpose Strong customer service skills are a must. You will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns. Responsibilities + Deliver scripted pitches to homeowners + Adjust scripts to meet the needs of individual customers + Handle homeowner questions and overcome objections + Collect and verify homeowner information (name, address, phone number, etc.) + Schedule appointments over the phone + Input appointment details into the system accurately + Record important details from conversations + Confirm appointments set by canvassers or sales representatives + Schedule appointments for in-home consultations + Conduct quality control calls + Answer inbound calls from homeowners responding to ads + Follow up with homeowners after initial contact + Maintain and update lead information and reports Qualifications + Strong communication and customer service skills + Knowledge of sales and marketing principles is a plus + Experience in telemarketing, call center, sales, or promotions preferred + Basic computer skills and ability to learn CRM systems + Positive attitude and ability to work in a fast-paced environment + Product knowledge will be provided through training Why Join Luxury Bath of Richmond? + Growing company with strong industry reputation + Opportunity to earn hourly pay plus bonuses + Supportive team environment + Opportunity for advancement Powered by JazzHR

Created: 2026-04-04