IT Operations Support Administrator II - Department of ...

+ Application Opening: Thursday, March 26, 2026u00a0 + Application Deadline:u00a0Applyu00a0immediately.u00a0Thisu00a0recruitment is considered open untilu00a0filled, butu00a0will close no sooner than Tuesday, March 31, 2026 (11:59 PM).u00a0u00a0 + Salary Range:u00a0$88,322 -u00a0$109,512 Annualu00a0 + Appointment Type:u00a0Temporary Exempt, Full Time. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. Theu00a0anticipatedu00a0duration of this project position is up to thirty-six (36) months.u00a0u00a0 + Work Location:u00a0Incumbent will conductu00a0the majority ofu00a0work at the Department of Technology,u00a0(1 S Van Ness, Ave San Francisco, CA 94103).u00a0u00a0However, there may be situations where the incumbent willu00a0be requiredu00a0to work at other sites throughout the City and County ofu00a0San Franciscou00a0as necessary.u00a0 Are you ready to make an impact in one of the most innovative cities? The Department of Technology ( (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employeesu2014supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:u00a0u00a0 + IT Project Management Officeu00a0 + Enterprise Application Servicesu00a0 + Cloud Center of Excellenceu00a0 + IT Operations and Support including the Service Desk and NOCu00a0 + City Infrastructure including the Network, Telcom and Data Centersu00a0 + Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recoveryu00a0 + Public Safety Systems and Municipal Broadband Fiberu00a0 + SFGovTV Broadcasting Servicesu00a0 + IT Finance and Administration Servicesu00a0 + Emerging Technologiesu00a0 Why Join Us?u00a0 Innovative & Impactful Work At DT, you wonu2019t just work on ITu2014youu2019ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.u00a0 Benefits of Working for CCSF:u00a0 In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.u00a0 + Competitive pay, benefits, and retirement optionsu00a0 + Career growth opportunities through training, internal mobility, and subsidized educationu00a0 + Diverse work environment in a diverse cityu00a0 + We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balanceu00a0 Join the team thatu2019s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT teamu00a0u00a0 The IT Operations Support Administrator II is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support, this role uses ServiceNow to triage, resolve, and coordinate incidents and service requestsu2014keeping users connected and systems running smoothly. As part of DTu2019s Endpoint Services team, this position leads onboarding efforts for new CCSF departments and helpsu00a0assist new technical projects that bring innovation to life. The administrator deploys hardware and software, establishes secure network access, and ensures endpoint compliance while collaborating closely with IT partners, project managers, and security teams. They also provide hands-on user training, develop clear documentation, and champion a seamless transition into DTu2019s technology environment. This is a high-impact role for a problem-solver who thrives on collaboration, innovation, and making technology work for people. Essential duties include, but are not limited to, the following: + Triage, resolve, and document incidents/requests in ServiceNow; escalate when necessary and keep clients informed. + Provide on-site support and perform routine account/device administration (e.g., imaging, deployments) using established procedures. + Prepare endpoints and validate access; coordinate exceptions with Network, Applications, and Security teams. + Perform routine Active Directory tasks (e.g., account creation/updates, group membership) and SCCM actions (e.g., device imaging, software deployment) per established procedures. + Install, configure, upgrade, and decommission supported hardware/software under project plans; validate functionality and access after changes. + Onboard department support related to networking, applications, desktop, printer, mobile device, and email. + Upgrade legacy systems, remove outdated dependencies, and assist with the transition of data/operations between systems. + Define and document Service Desk solutions and operating processes and procedures in SharePoint, align processes with DTu2019s technology standards and endpoint security policies, assist with asset management and IT-related duties as assigned, and inform management and clients of severe problems. + Assist in managing the remediation and patching of all workstation systems to maintain security, compliance, and performance standards. This includes identifying vulnerabilities, applying operating system and application patches, coordinating remediation efforts with other IT teams, and ensuring all endpoints meet organizational security requirements. + Provide on-site support for departments; diagnose and resolve technical issues related to hardware and software systems.u00a0 + Performs other duties as required. Education: Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. Experience: One (1) year of experience performing analysis, installation and technical support in a network environment. Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education. Desirable Qualiufb01cationsu00a0 + Background in collaborating with crossu2011functional IT teams (such as network, security, or application support) to diagnose and resolve complex technical issues. + At least one (1) year of experience with Windows Server administration. + At least one (1) year of experience with core networking concepts and fundamentals. + At least one (1) year of experience working with Microsoft O365. + At least one (1) year of experience managing or supporting Active Directory. + Possession of a valid California Driveru2019s License. + At least one (1) year of experience working with System Center Configuration Manager (SCCM), Tanium, or JAMF. + Hands on experience with Intune, Azure, CrowdStrike, ITIL frameworks or certification, Mac OS certification, ServiceNow, ticketing systems. Note:u00a0Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.u00a0u00a0One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation tou00a0determineu00a0full-time employment.u00a0 Selection Procedures: The selection process will include evaluation of applications in relation tou00a0minimumu00a0requirements and assessment of candidatesu2019 job-related knowledge,u00a0skillsu00a0and abilities. Depending on the number of applicants, the Department mayu00a0establishu00a0and implementu00a0additionalu00a0screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.u00a0 If this becomes necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.u00a0 How to Applyu00a0u00a0 + Applicants are encouraged to applyu00a0immediatelyu00a0as this recruitment may close at any time, but not beforeu00a0Tuesday, March 31, 2026 (11:59 PM).u00a0u00a0 + Your application MUST include a resume.u00a0 To upload, please attach using the

Created: 2026-03-30