Vice President IT , Digital Employee Experience (DEX)

Company Description At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, weu2019ve been doing just thatu2014our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digitalu00ae, WDu00ae, and WD_BLACKu2122. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the worldu2019s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Todayu2019s exceptional challenges require your unique skills. Together, we can build the future of data storage. Job Description The Vice President of Digital Employee Experience & Everyday AI is a global technology leader responsible for transforming how work gets done across the Global enterprise. This role spans knowledge workers and frontline/factory employees , owning the platforms and experience layer across HR technology, collaboration (Microsoft ecosystem), ITSM/help desk, payroll, and travel & expense . The mandate is to deliver a unified, personalized, and contextual employee experience , leveraging AI, enterprise search, digital assistants, and automation to unlock measurable productivity and capacity at scale. Essential Duties and Responsibilities: Everyday AI & Productivity + Lead enterprise Everyday AI strategy to unlock workforce capacity + Deploy digital assistants, copilots, and automation in the flow of work + Establish enterprise search and knowledge intelligence as core capabilities + Deliver measurable productivity gains (time saved, cycle time reduction) Unified Employee Experience (Knowledge + Frontline) + Deliver a single, AI-powered employee experience layer (u201cfront dooru201d) + Enable personalized, contextual experiences (role, location, shift, device) + Support all personas: knowledge workers, factory/frontline, and managers + Integrate HR, IT, payroll, T&E, and knowledge into a seamless experience ITSM, Help Desk & Enterprise Services + Own ITSM and global help desk; expand to Enterprise Service Management + Drive an AI-first service model (virtual agents, auto-resolution, intelligent routing) + Improve self-service, ticket deflection, and cost-to-serve Platforms: HR, Collaboration, Work Management, Payroll & T&E + Own HR tech ecosystem and enable AI-driven workforce insights + Lead Microsoft ecosystem (M365, Teams, Copilot) adoption and governance + Own work management platforms (planning, task, workflow orchestration) to improve execution visibility and flow of work + Oversee learning platforms and providers to enable continuous, personalized upskilling + Manage payroll and T&E platforms with focus on experience, compliance, and efficiency Factory & Frontline Enablement + Extend digital experience into manufacturing/operations environments + Enable AI-assisted workflows, knowledge access, and real-time decision support + Improve productivity, quality, and onboarding speed Data, Analytics & AI + Build a unified workforce data model across HR, ITSM, collaboration, and operations + Deliver insights on productivity, experience, and service performance + Apply AI/ML for forecasting, skills, and workforce optimization Cross-Functional Transformation & Partnerships + Partner with HR, Operations, Finance, and Business leaders to reimagine processes and workflows with the employee at the center + Drive simplification, automation, and experience-led redesign of end-to-end journeys + Stay current on industry trends, emerging technologies, and AI innovations to continuously evolve the roadmap + Manage strategic technology partners and ecosystem relationships to accelerate innovation and delivery + Ensure HR technology decisions align with enterprise application roadmaps led by Mark Homan and the broader CIO organization. + Partner closely with CISO on security, privacy, and risk management Security, Privacy & Compliance + Ensure HR platforms meet security, privacy, and regulatory requirements (GDPR, CCPA, global equivalents). + Partner with Security, Legal, and Privacy teams on access controls, data residency, retention, and audit readiness. + Own platformu2011level risk management and resilience planning. Qualifications + Minimum of 15 years of experience leading enterprise HR technology or largeu2011scale business platforms + Prior VP or Sr. Director leadership in a complex, global environment + Deep expertise in Workday, ServiceNow, or comparable enterprise HCM ecosystems, Microsoft Platforms + Strong background in enterprise architecture, integrations, and platform modernization + Demonstrated success managing large vendor portfolios and multiu2011millionu2011dollar budgets + Experience operationalizing AI, automation, and data platforms within enterprise systems + Proven ability to partner effectively with HR leaders, Finance, Security, and Legal + Strong people leader with experience managing global, technical teams + Bacheloru2019s degree required; advanced degree preferred Additional Information WD is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a personu2019s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the personu2019s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the

Created: 2026-05-02