Managed Trade Services Specialist

The Trade Managed Services Specialist supports the daily execution of value-added trade compliance services, including product classification, PGA coordination, post-entry work, audit support, drawback assistance, and general customs compliance activities. This role is responsible for ensuring data accuracy, regulatory compliance, and high-quality service delivery to internal and external customers. The specialist works closely with trade analysts, brokers, operations teams, and clients to complete assigned tasks and maintain compliance with U.S. Customs and Border Protection (CBP) and Partner Government Agency (PGA) requirements. Key Responsibilities Service Delivery & Operational Execution u00b7 Perform daily tasks supporting Managed Trade Services programs, including HTS classification, valuation checks, PGA documentation, and post-entry corrections. u00b7 Prepare, review, and maintain accurate documentation for compliance activities such as 520(d) corrections, PSCs, protests, and entry reviews. u00b7 Follow established SOPs and workflows to ensure accuracy, timeliness, and regulatory alignment. u00b7 Update internal systems, trackers, and client dashboards with status updates, metrics, and findings. Compliance & Risk Support u00b7 Ensure assigned work complies with CBP regulations, PGA requirements, and internal quality standards. u00b7 Support internal audits by gathering documents, reviewing data, and helping identify discrepancies. u00b7 Escalate potential compliance risks or unusual findings to the supervisor/manager. u00b7 Assist with continuous improvement efforts focused on accuracy, controls, and process consistency. Client Support & Communication u00b7 Provide routine support to clients by answering basic compliance questions, gathering documentation, and assisting with service deliverables u00b7 Assist with onboarding new clients by helping gather product data, classifications, templates, and import history. u00b7 Draft summaries, reports, and status updates for internal and client review. Product & Process Support u00b7 Contribute to the development and refinement of MTS workflows by identifying process inefficiencies or gaps. u00b7 Participate in technology and system improvement initiatives, including testing new tools or features. u00b7 Support tracking and reporting of service KPIs and productivity metrics. Training & Knowledge Development u00b7 Participate in ongoing training on HTS classification, customs valuation, PGA requirements, origin determination, and post-entry processes u00b7 Maintain current knowledge of regulatory updates relevant to assigned work. u00b7 Share findings and best practices with team members when appropriate. Qualifications u00b7 1u20133 years of experience in customs brokerage, trade compliance, supply chain, or import/export operations. u00b7 Working knowledge of CBP regulations, basic HTS classification, customs valuation, and PGA requirements (training will be provided). u00b7 Strong analytical and documentation skills with high attention to detail. u00b7 Ability to manage multiple tasks in a deadline-driven environment. u00b7 Strong communication skills (written and verbal). u00b7 Proficiency with Excel, data analysis, and trade-related systems. u00b7 Licensed Customs Broker (LCB) helpful but not required About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated u201ctime-definiteu201d basis, delivering cargo at a specific time, but under less time-sensitive situations u2013 supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Completeu00ae Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022

Created: 2026-04-04