Shipper Support Case Specialist

Job Title: Shipper Support Case Specialist Job Description Join our team as a Shipper Support Case Specialist to provide essential support to vendors and sellers using our Inbound Transportation Services. You will play a critical role in resolving operational challenges and ensuring service quality while maintaining excellent relationships with our extensive shipper network. Responsibilities + Process and resolve shipper support cases through our communication platform. + Research and resolve missed pickup issues and other transportation disruptions. + Maintain the case resolution goal rate. + Conduct proactive outreach calls when necessary. + Document case resolutions and maintain accurate records for continual improvements. + Collaborate with carriers and vendors to ensure successful freight pickup and delivery. + Apply critical thinking skills to solve complex logistics challenges. Essential Skills + Strong analytical and problem-solving abilities. + Excellent written and verbal communication skills. + Basic computer proficiency, including experience with spreadsheets and data filtering. + Ability to work independently and think critically. + Strong attention to detail and accuracy. + Customer service orientation. Additional Skills & Qualifications + Familiarity with transportation terms and supply chain concepts. + Experience with AI and Large Language Models. + Previous experience in logistics, banking, insurance, or related fields requiring data analysis. + Experience in roles requiring verification and validation of information. + Track record of career growth in previous positions. Work Environment This is an onsite position located in Tempe. The schedule is Monday through Friday from 8:30 AM to 5:00 PM. The position offers the opportunity for conversion to full-time employment, comprehensive training, and career growth opportunities. Upon full-time employment conversion, benefits include a competitive pay increase, full benefits, vacation time, and college tuition support. Job Type & Location This is a Contract position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Apr 6, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffingu00ae double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ( ) for other accommodation options.

Created: 2026-03-30