Shuttle Driver - Residence Inn Akron, Ohio

Akron, OH, US Salary: $16.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking a remarkable Shuttle Driver/Bell person for the Residence Inn Akron South/Green, Akron, Ohio. Job Purpose: The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction. This position combines transportation services with bell/porter duties and supports overall hotel operations. + Safely transport guests to and from the airport and other designated locations. + Follow all traffic laws and company safety procedures. + Remain calm and professional in high-traffic or emergency situations. + Assist guests with luggage during shuttle service. + Clearly communicate hotel services and amenities during transport. + Use a handheld device if required to schedule or log trips. + Maintain the cleanliness of the shuttle vehicle (inside and outside). + Ensure vehicle is fueled and taken for routine service as needed. + Clean and maintain lobby, entrances, and courtyard areas. + Assist the valet and other departments when needed. + Support hotel operations during busy periods. + Follow hotel conduct, grooming, and uniform standards at all times. + Maintain a professional appearance with a uniform and name tag. + Perform other duties as assigned by management. + Greet guests warmly upon arrival and departure. + Assist guests with loading and unloading luggage from vehicles. + Transport guest luggage to and from rooms using carts or by hand. + Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries. + Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services. + Provide directions and recommendations for local attractions and establishments. + Deliver newspapers to occupied rooms nightly. + Maintain a friendly, professional, and service-oriented demeanor at all times. + Respond promptly to guest inquiries in person and by phone. Qualifications and Requirements: + High School Diploma or equivalent preferred. + Valid driveru2019s license required(per state and company requirements). + Must meet company insurance and driving eligibility requirements. + Prior experience in hospitality, shuttle driving, bell service, or valet is preferred. This job requires the ability to perform the following: + Strong customer service and communication skills. + Ability to handle guests with patience, tact, and professionalism. + Ability to lift, carry, push, and pull luggage up to 50 lbs. + Ability to communicate effectively in English (verbal and written). + Ability to remain calm under pressure and in busy environments. + Basic comfort using handheld devices. Physical Requirements + The employee must be able to perform the following with or without reasonable accommodation: + Sitting: Frequent + Walking: Occasional + Climbing Stairs: Occasional + Bending/Stooping: Frequent + Grasping: Constant + Pushing/Pulling: Frequent + Lifting/Carrying: Frequent (up to 50lbs) + Talking, Hearing, Seeing: Constant Equipment Used + Shuttle van and other hotel vehicles + Luggage carts + Handheld devices Amazing Benefits At A Glance: + $16 per hour (tipped position) + Team Driven and Values-Based Culture + Medical/Dental/Vision + Vacation & Holiday Pay + Employee Assistance Program + Career Growth Opportunities/ Manager Training Program + Reduced Room Rates throughout the portfolio + 401(k) with company match + Employee discount + Flexible schedule + Referral program

Created: 2026-03-30