Manager, Professional Services

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint youu2019ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Manager, Professional Services The Manager, Professional Services is a people leader responsible for managing day to day service delivery and supporting customer outcomes across an assigned sales region. This is a highly visible customer facing role and accountable for delivery execution, team performance, and service quality, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This manager operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The role focuses on operational excellence, team support, and consistent execution, while demonstrating leadership capabilities in a matrixed and fast paced environment. The ideal candidate is a problem solver and builder who thrives in ambiguity, leads through influence, and consistently drives measurable improvements in delivery outcomes within a matrixed, fast-paced, and high-growth environment. Your Responsibilities u2022 Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions u2022 Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments u2022 Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes u2022 Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment u2022 Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs u2022 Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed u2022 Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction u2022 Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them u2022 Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths u2022 Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes u2022 Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions u2022 Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding u2022 Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions u2022 Collaborate with subject matter experts to support evolving technical and digital delivery capabilities u2022 Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance u2022 Support cross functional initiatives that improve delivery effectiveness and customer outcomes u2022 Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team What You Bring to the Team u2022 3+ years of experience delivering technical or Professional Services engagements with increasing responsibility u2022 Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader u2022 Hands on experience in Professional Services, Service Delivery, or Customer Success environments u2022 Ability to operate effectively in a matrixed, shared resource environment with guidance and support u2022 Demonstrated execution discipline and the ability to manage multiple engagements and priorities u2022 Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams u2022 Interest in operational rigor, service quality, and continuous improvement u2022 Bacheloru2019s degree in science, technology, engineering, math, business, or equivalent practical experience desired u2022 Ability to succeed in a customer focused, fast moving, and growth oriented Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youu2019ll love working with us: + Competitive compensation + Comprehensive benefits + Career success on your terms + Flexible work environment + Annual wellness and community outreach days + Always on recognition for your contributions + Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application along with any supporting information- we canu2019t wait to hear from you Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 136,200.00 - 214,005.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 112,700.00 - 177,100.00 USD All other cities and states excluding those listed above: Base Pay Range: 101,600.00 - 159,720.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. Weu2019re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values arenu2019t just wordsu2014they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate whatu2019s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when youu2019re surrounded by people who inspire youu2014who share ideas, cheer you on, and genuinely want to see you succeed. Thatu2019s why we offer social circles, sponsored networks, and connection points across teams and time zonesu2014to help you find your people, build your community, and thrive together. This isnu2019t just a jobu2014itu2019s a mission to protect people and defend data in a world that never slows down. Weu2019re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountableu2014because thatu2019s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized supportu2014designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, weu2019re here to help you get there.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Created: 2026-04-04